Referral Specialist

Join Valley Vista Medical Group in Prosser, WA as a Referral Specialist and be part of a healthcare organization dedicated to making a difference beyond medical care. We operate 40+ clinics across Washington and Oregon, offering medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, behavioral health, and community support services like shelter assistance, energy and weatherization aid, HIV/AIDS counseling, home visits, and mobile medical/dental clinics.

About the role

Full-time, non-exempt position (1.0 FTE, 40 hours per week).

Pay

$18.75–$22.97/hour, depending on experience. Higher pay available for highly experienced candidates. Additional compensation for bilingual skills, paid on hours worked.

Benefits

• 100% employer-paid health insurance (medical, dental, vision, prescription, 24/7 telemedicine)
• Profit sharing and 403(b) retirement plan
• Generous paid time off (PTO)
• 8 paid holidays

Responsibilities

• Manage work queues for referral activity daily to ensure timely processing and completion
• Assist with patient referrals to internal and external medical facilities
• Handle patient insurance authorizations
• Assist with appointment setup as needed
• Coordinate follow-up between referral sources and patients
• Ensure chart notes and follow-up documentation are linked to referrals
• Provide translated educational materials and directions to patients when necessary
• Process incoming correspondence and respond to calls, emails, and faxes
• Perform other duties as assigned

Requirements

• High School Diploma or General Education Diploma (GED)
• Associate’s Degree or Certificate from an accredited technical school preferred
• One year of experience in an office setting, preferably in a medical or dental office
• Two years of experience in a medical and/or dental front office, with insurance referrals and authorizations preferred
• Bilingual (English/Spanish) at a level 9 (eligible for Bilingual Differential Compensation upon achieving an ALTA score of 9)
• Knowledge of or ability to learn medical terminology
• Ability to prioritize work, handle multiple tasks, and complete projects in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to work flexible hours, including evenings and weekends

Our mission: “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”