Referral Specialist

About the Role

Under direct supervision of the Primary Care Director, the Referral Specialist provides a centralized source for information regarding referral for services, the referral process, receiving and tracking referrals, and referral sources.

Responsibilities

• Schedules all referrals placed by PCHC providers to external specialties.
• Maintain ongoing, timely tracking and appropriate documentation of referrals.
• Verify accurate patient demographic and current insurance information.
• Maintain external referral information, such as facility phone number, address, and contact person.
• Assemble information concerning patient's clinical background and referral needs per referral procedure.
• Perform scanning of incoming forms such as but not limited to reports from specialist, external records and results.
• Notify ordering provider of any referral no shows, cancellations or patient refusals.
• Meet with patients in rooms to schedule Medical, Behavioral Health and imaging appointments.
• Perform daily follow-ups of both the active and deferred work queues to determine referral status.
• Participate in quality improvement activities as required.
• May participate in clinical outreach activities.
• Supervise and orient new clinical employees, students and volunteers.
• If bilingual, assist with translation as indicated.
• Provide specialty services, lab and x-ray vouchers for patients as indicated.
• Authorize and complete referral vouchers.
• Perform other duties as assigned.

Requirements

• A high school diploma or equivalent.
• Medical terminology and EPIC experience preferred.
• Bilingual a plus (Spanish/English).

Benefits

• Health, Dental and Vision Coverage
• HSA, Flex Spending
• Short Term and Long Term Disability
• Life Insurance
• Generous PTO and paid holidays

Pay

$17.86-$23.61 per hour

Schedule

36 hours per week