Referral Specialist

Essential Duties And Responsibilities

• Acts as the central point person for all incoming referrals.
• Accesses the Electronic Health Record (EHR) and PM to determine if the patient is Established or Not in System (NIS).
• Scans the established patient’s referral into the EHR.
• Contacts the patient to initiate appointment scheduling (Referral Specialist will attempt to make contact three times on different days).
• Answers patient’s questions concerning appointments.
• Creates an account for NIS patients and contacts the appropriate stakeholders to notify them of the new account.
• Enters the referral conversion in a tracking workbook.
• Contacts the referring practice to provide an update on the referral status (i.e. successfully scheduled or unable to reach).
• Reports conversion statistics to the designated leadership stakeholder.

Requirements

• A high school diploma or equivalent.
• One year previous medical appointment scheduling experience.
• Demonstrated computer skills and familiarity with Appointment Scheduling programs.

Physical Requirements

• The work environment is the typical medical office environment.
• The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The employee frequently is required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours a day.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
• The employee may occasionally lift and/or move up to 25 pounds and should do so in a sound and safe manner.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Medical, Dental, & Vision coverage.
• Life and AD&D Insurance.
• Short- and Long-term disability coverage.
• Retailment savings and profit sharing plan participation.
• Employee Assistance Program.
• Paid Holidays & Paid Time Off.
• Company-sponsored events.
• Annual merit increases.

About the Role

The Referral Specialist manages daily external referrals. This position is responsible for contacting patients, answering their questions, and making appointments for them. The Referral Specialist also ensures the referrals are scanned and documented into the appropriate systems.

Schedule

The schedule for this position is not specified.

Qualifications

None specified.

Skills

None specified.

Benefits

None specified.

Pay

None specified.