Referral Specialist

About the role

This role plays an important part in helping LUX Infusion deliver a patient-first experience by ensuring referrals move smoothly from prescription to service determination.

Responsibilities

• Serve as the primary point of contact for assigned referral sources, patients, and aligned field-based sales partners
• Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network
• Build and maintain strong, trusted relationships with prescribers, providers, and healthcare staff through timely, professional communication
• Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details
• Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes, including patient responsibility and financial assistance options
• Collaborate with Nurse Coordination teams to support patients requiring in-home nursing services
• Collapse with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients
• Maintain accurate documentation of referral activity and communications within systems of record
• Manage referral volume, turnaround times, and workload priorities to meet service goals
• Use technology and digital tools effectively to communicate with internal and external stakeholders
• Bring thoughtfulness, reliability, and accountability to every referral you support

Requirements

• High school diploma or GED
• Minimum of one (1) year of experience managing patient referrals, prescription activities, or reimbursement services in infusion or specialty therapies
• Minimum of one (1) year of customer service experience in a healthcare setting (patient or provider-facing)
• Experience with electronic health records or pharmacy patient management systems
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Able to travel up to 5% for business needs, as required

Qualifications

• Bachelor’s degree
• Experience supporting prescriber, patient, and field-facing communications related to infusion or specialty therapy referrals
• General understanding of prescription benefits, payer requirements, and verification processes
• Familiarity with infusion therapy workflows and patient needs

Skills

• Excellent written and verbal communication skills
• Strong customer service orientation with attention to quality and detail
• Strong judgment, discretion, and accountability
• Flexible to work overtime or varied schedules when needed

Benefits

Not specified

Pay

$25 - $30 USD

Schedule

Variated 8-hour schedules within Pacific Time Zone hours, Monday–Friday, 10:00 AM–6:30 PM, with some weekends based on business need.

Location

Varied 8-hour schedules within Pacific Time Zone hours, Monday–Friday, 10:00 AM–6:30 PM, with some weekends based on business need. This role is anticipated to work on-site in Las Vegas, NV.