Referral Specialist

About the Role

The Referral Specialist coordinates and facilitates patient referrals, specialty services, authorizations, and pre-certifications. This position verifies insurance eligibility and benefits, ensures patients are appropriately cleared for referred services, and coordinates with patients, providers, insurance companies, hospitals, and other referral partners to support timely access to care. The Referral Specialist maintains accurate referral documentation, communicates referral and appointment information, follows up on outstanding items, and assists patients and clinical staff with the administrative requirements of the referral process. This role also provides general administrative support, maintains a professional and patient-centered environment, and ensures referral activities are completed accurately, efficiently, and in accordance with established policies and procedures.

Responsibilities

• Coordinate and facilitate patient referrals, specialty services, authorizations, and pre-certifications.
• Verify insurance eligibility and benefits.
• Ensure patients are appropriately cleared for referred services.
• Coordinate with patients, providers, insurance companies, hospitals, and other referral partners.
• Maintain accurate referral documentation.
• Communicate referral and appointment information.
• Follow up on outstanding items.
• Assist patients and clinical staff with administrative requirements of the referral process.
• Provide general administrative support.
• Maintain a professional and patient-centered environment.
• Ensure referral activities are completed accurately, efficiently, and in accordance with policies and procedures.

Requirements

• High School Diploma or GED (required).
• One (1) year of practice experience in a clinical office setting (preferred).
• Licensed Vocational Nurse or Certified Medical Assistant (preferred).
• Spanish speaking and writing skills (preferred).

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 403(b) Retirement savings plan.
• Incentive & merit compensation programs.

About Us

At Genesis PrimeCare, our mission is to positively impact the health and well-being of the communities we serve. As a non-profit, Federally Qualified Health Center (FQHC), we are committed to being the primary source for our patients’ healthcare needs—from birth through geriatric care. Our vision is to establish Genesis PrimeCare as both a healthcare provider and employer of choice, upholding our uncompromising values of professionalism, responsibility, and excellence in every service we provide. With a patient-centered focus, we strive to deliver quality, accessible care that truly makes a difference in the lives of those we serve.