REFERRAL SPECIALIST

Job Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Relate given information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis as documented on the referral.
• Review details and expectations about the referral with patients.
• Identify and utilize cultural and community resources.
• Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Follow-up with referrals to ascertain attendance and obtain a completed report.
• Remind patients of scheduled appointments via mail or phone.

Qualifications

• A high school diploma required; medical assistant certification preferred.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Organized and able to manage competing priorities.
• Good judgment.
• Resourcefulness in problem solving.
• Able to take and follow through with delegated tasks.
• Able to work with all clients regarding their individual health maintenance needs.
• Able to work both independently and in a team to meet the objectives of all programs.
• Able to work with people from diverse backgrounds in multi-cultural setting required.
• Knowledge of eClinicalWorks EMR preferred.

Benefits

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City. As such, we are proud to offer our team members a competitive employee benefits package which includes:

• 12 Paid Holidays
• Vacation and sick leave
• Health Insurance Coverage
• Flexible Spending Account
• Life Insurance
• Employee Assistant Program