Referral Specialist

About the role

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

Position Summary

We're looking for a resourceful and empathetic full-time Referral Specialist for our Manhattan location who will maintain, track, assemble and review patients' documentation on referrals to ensure patient safety and provide appropriate clinical information to specialist per referral guidelines.

Responsibilities

• Maintain ongoing tracking and appropriate documentation on referrals to ensure patient safety
• Per referral guidelines, provide appropriate clinical information to specialist
• Relate given information concerning patient's clinical background and referral needs
• Contact review organizations and insurance companies to ensure prior approval requirements are met
• Present necessary medical information such as history, diagnosis and prognosis as documented on the referral
• Review details and expectations about the referral with patients
• Identify and utilize cultural and community resources
• Establish and maintain relationships with identified service providers
• Ensure that referrals are addressed in a timely manner
• Follow-up with referrals to ascertain attendance and obtain a completed report
• Remind patients of scheduled appointments via mail or phone
• Perform other duties as may be assigned

Qualifications

• High school diploma required; medical assistant certification preferred
• Strong customer service focus
• Effective verbal and written communication skills
• Organized and able to manage competing priorities
• Good judgment
• Resourcefulness in problem solving
• Able to take and follow through with delegated tasks
• Ability to work with all clients regarding their individual health maintenance needs
• Ability to work both independently and in a team to meet the objectives of all programs
• Ability to work with people from diverse backgrounds in multi-cultural setting required
• Knowledge of eClinicalWorks EMR preferred

Benefits

• 12 Paid Holidays
• Vacation and sick leave
• Health Insurance Coverage
• Flexible Spending Account
• Life Insurance
• Employee Assistance Program