Referral Specialist

About the role

Shift: Monday through Friday from 8AM to 5PM. Fully Remote - Training will be in-person for 3 weeks at Tampa, FL office.

Responsibilities

• Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information.
• Continues to update the patient record throughout the admission process.
• Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled.
• Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission.
• Participates in staff meetings, department meetings, in-services, and other related activities.
• Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes.
• Obtains consents or provides information to patients' family members visiting the facilities as needed.
• Provides telephonic support to patient referral sources to initiate patient admission.
• Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs.
• Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.

Qualifications

• High School Grad or Equivalent [Required]
• Associate [Preferred]
• 3+ years healthcare experience, insurance experience [Required]

Skills

• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements. [Required]
• Knowledge of electronic medical record. [Required]
• Ability to complete Hospice of the Comforter Orientation and Training, as necessary. [Required]
• Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software. [Required]
• Knowledge of medical terminology. [Required]
• Ability to think critically regarding admission process. [Required]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Pay

$16.79 - $26.86

Schedule

Full time, Shift Day (United States of America). Monday through Friday from 8AM to 5PM. Fully Remote - Training will be in-person for 3 weeks at Tampa, FL office.