Referral Management Specialist I

Under general supervision, the Referral Management Specialist I serves as the initial point of contact for individuals and referring physicians seeking access and referral information for medical care at MUSC. This position facilitates the referral process and schedules appointments for multiple specialties and primary care physicians in a call center environment utilizing an automated scheduling system.

Responsibilities

• Triage patient calls according to established algorithms, answer questions, resolve issues, and refer to appropriate clinical team for clinical issues as needed.
• Perform quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts, and other miscellaneous information needed to complete the patient’s record.
• Perform activities to ensure effective operations of the clinics while enhancing the revenue cycle and providing the highest level of customer service.

Requirements

• High school diploma or equivalent (GED); college degree preferred.
• Two years of experience in a medical office, call center, patient access area, or customer service in a business environment is required. A college degree may be substituted for work experience on a year-for-year basis.
• Demonstrated ability to prioritize and coordinate multiple tasks in a fast-paced call center environment.
• Working knowledge of computers and technology including Windows, Excel, and Internet/Intranet navigation tools.
• Strong verbal, written, communication, and problem-solving skills.
• Ability to work in a self-directed manner while interacting with patients, physicians, and departmental partners.
• Typing speed of 35 CWPM required.

Pay

Hourly pay grade Health-20.

Schedule

40 scheduled weekly hours.