Referral Coordinator Digestive Health- Battle Creek-Full time M-F 8:00AM-5:00PM

About the role

The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company.

Responsibilities

• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Coordinates and schedules referral activity.
• Processes and schedules all Digestive Health procedures throughout the System.
• Cross-trains to assist with both check-in and check-out of patients.
• Works on a rotational basis to cover the in-person scheduling desk.
• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.
• Communicates delays/denials to ProHealth team and employer.
• Participates in case management meetings.

Requirements

• High school diploma or general education degree (GED) and 1-2 years related experience and/or training required.
• Successful completion of a Medical Assistant or LPN program preferred.
• Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).
• Knowledge of medical terminology, and CPT, ICD-9 coding.
• Excellent computer skills (i.e. Microsoft Office, Medic).
• Excellent verbal and written communication skills.
• Positive customer service skills.
• Effective working relations with office staff and employees in a team environment.
• Maintain patient confidentiality.
• Manage time independently and maintain excellent customer service, including problem-solving payor issues.

Qualifications

• For Financial Clearance ONLY - High school diploma or general education degree (GED) and 1-2 years related experience and/or training required.
• For ProHealth ONLY - Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire.

Skills

• Medical terminology knowledge.
• CPT, ICD-9 coding proficiency.
• Excellent computer skills (Microsoft Office, Medic).
• Strong communication skills.
• Positive customer service skills.
• Effective time management and prioritization skills.
• Confidentiality and HIPAA compliance.

Benefits

Details about benefits are not specified in this posting.

Pay

Details about pay are not specified in this posting.

Schedule

First Shift, Full time, 40 hours per week.

Contact Information

Location: BBC Bronson Battle Creek
Title: Referral Coordinator Digestive Health- Battle Creek-Full time
Cost Center: 8005 Bronson Colon And Rectal Surgery (BMH)