Referral Coordinator, After Hours

About Us

Integrated Home Care Services (IHCS) provides a comprehensive Integrated Delivery System in the home setting, offering Durable Medical Equipment (DME), Respiratory, Home Health, and Home Infusion services. Through our select network of Medicare and Medicaid Certified and Accredited providers, we are available 24/7 to meet the needs of our patients with compassion, expertise, and excellence. For more than 30 years, we have been dedicated to improving lives by delivering the highest quality in-home care services. As a trusted market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services, we proudly serve more than 2 million lives across the United States and the Commonwealth of Puerto Rico.

Our integrated care model is trusted by leading Managed Care Organizations (MCOs), physicians, and healthcare partners because of our commitment to exceptional patient outcomes and coordinated care. At IHCS, our patients are at the heart of everything we do. We believe in creating a culture built on compassion, integrity, collaboration, and innovation. Every team member plays a vital role in fulfilling our mission of enhancing the quality of life for those we serve through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

Responsibilities

As a Referral Coordinator, After Hours, you will:

• Handle the intake process of orders for healthcare services.
• Serve as a liaison between our company, patients, and health plans.
• Verify patient information and insurance details.
• Process authorizations and referrals.
• Obtain and release clinical documentation.
• Respond to health plan inquiries.
• Research and resolve patient accounts or escalate for resolution during after-hours, weekends, and holidays.
• Ensure the efficient and timely coordination of patient care outside of regular business hours.

Requirements

• 2+ years of intake referrals experience within Home Health.
• Effective verbal and written communication skills.
• Experience working with health plans, insurance authorizations, or provider networks.
• Ability to use various computer programs and applications, including EMR/EHR.
• Ability to self-motivate and work independently.
• Ability to multi-task, set priorities, and manage time effectively.
• Bilingual (Spanish) is a plus.
• Certification is a plus.

Benefits

• Medical, Vision, and Dental coverage.
• Short- and Long-term insurance.
• 6+ days of holiday pay.
• 13 days of PTO.
• Employer-paid life insurance.
• 401K with employer contribution.
• Wellness program with reward incentives.
• Employee recognition and reward programs.
• Comprehensive paid training program.

Schedule

Candidates will be considered for the schedule that best aligns with their availability and current staffing needs. This role operates during after-hours, weekends, and holidays.