Referral Coordination Assistant

Job Duties & Essential Functions

• Prepare, organize, and maintain referral documentation.
• Aid in data entry into the electronic health record (EHR) and referral tracking systems.
• Generate reports and maintain logs of referral activity and appointment status.
• Answer and route phone calls, relay messages between patients, providers, and referral coordinators.
• Provide general information to patients regarding scheduling and referral procedures.
• Assist with scheduling patient appointments within the health system under the direction of the referral coordinator supervisor.
• Ensure all clerical tasks comply with HIPAA and organizational standards.
• Maintain confidentiality of patient information.
• Assist with filing, scanning, faxing, and distribution of referral related documents.
• Support departmental meetings by preparing agendas and taking minutes.
• Contribute to process improvement initiatives by identifying workflow challenges.
• Travel to Other Ambulatory Sites Upon Request.

Required Education & Qualifications

• A high school diploma required.
• Three (3) years of administrative experience.
• Excellent expressive and written communication skills.
• Highly organized and capable of multitasking.
• Proficient in Microsoft Office, Word, and Excel.

Preferred Qualifications

• An associate’s degree in a related field.
• Administrative assistant experience in a healthcare setting.
• Proficiency using Microsoft Office PowerPoint and Access.