Referral and Scheduling Coordinator

About the role

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. Performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Gathers and communicates all relative information and preparation instructions to patient and referring providers. Works under minimal direction with some latitude over prioritization/timing. Reports to the Medical Referrals Supervisor.

Responsibilities

• Schedule and pre-register patients for exams and procedures with specialists and providers outside of the primary care physician's office
• Gather and communicate all relative information and preparation instructions to patients and referring providers
• Perform varied activities and moderately complex administrative/operational/customer support assignments
• Perform computations
• Interpret area/department policy and methods for completing assignments
• Follow standard policies/practices allowing for some interpretation/deviation and independent discretion

Required Qualifications

• Minimum of 2 years of hands-on referral healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected, you will be required to be screened for TB.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• 3 years of Referral experience
• Healthcare leadership experience
• Bachelor's degree in healthcare or business administration
• Knowledge of ICD 10 and CPT coding
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

Schedule

Monday – Friday 8:00 to 5:00

Location

Onsite in New Smyrna Beach, FL (occasional travel needed to Port Orange, East Port Orange, DeLand, and Orange City)

Pay

$40,000 - $52,300 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities