Referral and Scheduling Coordinator
About the role
The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. You will report to the Medical Referrals Supervisor. The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
- Minimum of 2 years of hands-on referral healthcare experience in a clinical setting, preferably within the Medicare population
- Proficient with medical terminology
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
- Experience with Electronic Medical Records
- Excellent professional communication abilities, at all levels within the organization and with patients, at all times
- This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- 3 years of Referral experience
- Healthcare leadership experience
- Bachelor's degree in healthcare or business administration
- Knowledge of ICD 10 and CPT coding
- Medical Assistant or Professional State Certifications related to healthcare
- Bilingual in English and Spanish
Schedule
Monday – Friday 8:00 to 5:00
Location
Onsite in Palm Coast, FL (occasional travel needed to Ormond Beach, North & South Daytona, Daytona)
Pay
$40,000 - $52,300 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.
Benefits
Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, and life insurance.
About the organization
Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.