Reemployment Services & Eligibility Assessment Program Specialist

About the role

Works with SERCO customers to provide rapid re-employment services to unemployment insurance claimants and other job seekers. Rapid re-employment includes job search assistance and referral to services and resources in the community. The Reemployment Services and Eligibility Assessment (RESEA) program targets claimants who are most likely to exhaust UI benefits before finding employment and other claimants identified by TWC criteria that would benefit from the program to provide personalized reemployment services. RESEA provides UI claimants with access to an array of resources and services available through the workforce system that support reemployment, including the opportunity for enrollment in the Workforce Innovation and Opportunity Act (WIOA) Dislocated Worker or other programs as appropriate.

Responsibilities

• Complete assigned tasks within defined scope, schedule, and quality parameters
• Deliver high-quality work aligned with project requirements
• Identify issues early and collaborate on solutions
• Keep the manager informed of progress, delays, and potential issues
• Engage effectively with other team members and contribute to a cohesive team environment
• Share expertise and support the skill development of others
• Proactively identify and communicate potential risks or issues
• Participate in risk response planning and support risk mitigation measures
• Work within the constraints of the project schedule to meet deadlines
• Adhere to established procedures, methodologies, and standards defined in the project plan
• Participate in retrospectives and document lessons learned
• Offer constructive feedback on project processes to optimize efficiency
• Utilize allocated resources effectively to avoid wastage
• Support cost control efforts and complete tasks within budget constraints
• Accept responsibility for assigned work and deliverables, ensuring alignment with project objectives
• Uphold professional and ethical standards in line with TWC guidelines and organizational policies

Duties and responsibilities

• Adhere to the mission of SERCO
• Outreach and provide all RESEA required services to claimants whose profile scores meet or exceed the established TWC cutoff score and to any other claimant selected by TWC criteria
• Interview customers or their authorized representatives to gather information and assess service needs
• Provide required services to each RESEA participant and ensure participation in other activities required by the RESEA program
• Ensure 100% of RESEA Orientation sessions are scheduled for all claimants in the workforce development profile pool each week
• Provide timely provision of services to the target population
• Ensure all RESEA required services are provided to eligible claimants and entered in WIT within seven calendar days of the scheduled RESEA Appointment
• Attend required RESEA mandatory trainings
• Conduct intake processes to determine eligibility for services
• Perform in-depth interviewing, testing, and skills assessment of eligible participants for entry into career center activities
• Maintain detailed participant records in compliance with agency policies and procedures
• Input and maintain information in WIT records daily
• Compile and distribute accurate intake and assessment reports
• Submit a weekly report summarizing daily activities to supervisor
• Coordinate, develop, recruit, maintain accounts, and conduct outreach to prospective employers in South Texas
• Use a personal computer to input information, maintain employer reporting information, and track progress in automated reporting systems
• Organize and manage multiple priorities
• Enroll RESEA claimants in additional services such as supportive services, intensive job search assistance, and training services as needed
• Assess and co-enroll eligible claimants into the WIOA Dislocated Worker program using expedited eligibility as referenced in the RESEA guide
• Apply problem analysis and resolution at both strategic and functional levels
• Travel within the service area and outside the area for staff development or training
• Perform other work-related duties as needed and/or assigned

Education and experience

• Bachelor’s degree in Business, Marketing, Business Management, Public Administration, Economics, Communication, Social Science, or a related field

Preferred experience

• Experience interviewing customers to assess training, education, and employment needs, and to explore career development opportunities
• Experience in sales and customer job placement

Knowledge, skills, and abilities

• Ability to properly interview and screen clients for services
• Ability to read and interpret eligibility requirements
• Ability to properly administer and score assessment instruments
• Ability to prepare reports
• Skill in establishing rapport with participants
• Knowledge of assessment tools used in workforce center applications
• Knowledge of and ability to use a personal computer
• Excellent communication skills
• Bilingual (English/Spanish) preferred
• Must treat customers with dignity and respect

Special requirements

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas
• Must have access to reliable transportation to make required home visits and travel within the service area
• Must obtain the National Association of Workforce Development Professionals certificate

Physical demands and work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Physical demands

• Occasionally required to stand, walk, and sit for long periods
• Must be able to drive for extended periods
• Must occasionally lift and/or move up to 25 pounds
• Must be able to set up display areas

Work environment

• Fast-paced and demanding, both physically and mentally
• Constant communication required