Reemployment Program Director PROGRAM MANAGER III

Main Purpose of Job

The main purpose of this position is to provide regional leadership, program oversight, and strategic coordination for workforce development initiatives administered by the Maryland Department of Labor. This position serves as the department's primary representative within assigned regions and is responsible for managing multiple programs, projects, partnerships, and operational initiatives that support organizational priorities and effective service delivery.

Position Duties

• Serving as the Maryland Department of Labor's regional representative and collaborating with Local Workforce Development Boards, One-Stop Operators, Chief Elected Officials, community organizations, educational institutions, employers, and other workforce system partners to support effective service delivery and strategic workforce initiatives;
• Monitoring program performance, operational outcomes, and customer service trends; identifying areas for improvement; and implementing corrective actions, process improvements, and strategic initiatives to achieve organizational goals;
• Managing multiple programs, projects, contracts, and operational initiatives simultaneously; coordinating resources, timelines, stakeholders, and deliverables to support effective service delivery and organizational priorities;
• Implementing administrative policies and providing leadership, guidance, and oversight to staff responsible for delivering workforce and employment-related services across assigned regions;
• Interpreting and communicating departmental policies, procedures, and program requirements to staff, partners, stakeholders, and the public to ensure consistent understanding and implementation;
• Investigating operational issues, customer concerns, partner inquiries, and program challenges; developing and implementing solutions to improve service delivery and organizational effectiveness;
• Ensuring compliance with applicable federal, state, and local laws, regulations, policies, and procedures, including those related to program operations, personnel management, accessibility, equal opportunity, and customer service;
• Carrying out personnel activities involving assigned staff, including recruitment, hiring, onboarding, coaching, performance management, employee development, succession planning, and disciplinary actions when necessary;
• Leading cross-functional projects and coordinating efforts among multiple programs, departments, and stakeholders to support statewide initiatives and organizational priorities.

Minimum Qualifications

• Experience: Six years of experience in administrative staff or professional work.

Selective Qualifications

• Three years of program management experience.

Benefits

• Leave Benefits: Ten to 25 days of annual leave per year, six personal days each calendar year, eleven paid holidays, and fifteen days of sick leave per year.
• Retirement Benefits: Maryland State employees are eligible for a contributory defined benefit pension plan and two supplemental retirement plans: the 457 Deferred Compensation Plan and the 401(k) Savings and Investment Plan.
• Flexible Work Schedules: Eligible state employees can work at home, at a satellite office, or at a Telework Center.
• Student Loan Forgiveness: Employees may qualify for forgiveness on the remaining balance of their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position.
• Free Mass Transit Benefit: Permanent State employees are entitled to use the Baltimore Light Rail, Baltimore Metro Subway, Baltimore Bus Service, and certain Baltimore Region Commuter Bus Routes without charge.
• Health Coverage: Permanent State employees may benefit from medical, prescription, dental, and vision coverage, as well as life, accidental death and dismemberment insurance plans at low group rates.
• Reduced Child and Health Care Costs: Eligible employees may save, on a pretax basis, for healthcare and dependent care costs incurred during the plan year through Healthcare and Dependent Daycare Flexible Spending Accounts.