Reel Service Technician I
Shimano North America Holding, Inc. · Ladson, SC · 1 wk ago
Information TechnologyFull-time
Troubleshooting and Maintenance
- Troubleshoot fishing reels for repairs.
- Perform thorough maintenance on reels.
- Repair reels with quality and efficiency with minimal to no re-work.
- Meet or exceed reel repair quotas.
Customer Interaction
- Respond to emails and voicemails in a timely manner for same-day turnarounds.
Service Levels and Goals
- Maintain individual and departmental service levels and goals.
- Identify and provide feedback on any non-conformities of the product being serviced.
Collaboration
- Establish collaborative relationships with peers.
Overtime and Weekend Work
- Perform mandatory overtime and weekends when required by management.
Travel
- Perform travel when needed.
Qualifications
- Knowledge of AS400, JDE and Salesforce is preferred.
- Fishing experience preferred but not required.
- Mechanical skills required.
- Proficient in Microsoft Office.
- Able to work with small parts such as screws, gears and springs.
- Able to read schematics.
Education
High School or GED equivalent