Reel Service Technician I

Troubleshooting and Maintenance

• Troubleshoot fishing reels for repairs.
• Perform thorough maintenance on reels.
• Repair reels with quality and efficiency with minimal to no re-work.
• Meet or exceed reel repair quotas.

Customer Interaction

• Respond to emails and voicemails in a timely manner for same-day turnarounds.

Service Levels and Goals

• Maintain individual and departmental service levels and goals.
• Identify and provide feedback on any non-conformities of the product being serviced.

Collaboration

• Establish collaborative relationships with peers.

Overtime and Weekend Work

• Perform mandatory overtime and weekends when required by management.

Travel

• Perform travel when needed.

Qualifications

• Knowledge of AS400, JDE and Salesforce is preferred.
• Fishing experience preferred but not required.
• Mechanical skills required.
• Proficient in Microsoft Office.
• Able to work with small parts such as screws, gears and springs.
• Able to read schematics.

Education

High School or GED equivalent