RedLion Wireless Retail Store Manager - Alexandria, LA

Retail Store Manager Job Type: Full-time Expected Hours: Approximately 40 hours per week Work Location: Alexandria, LA (In-person) Overview: Join one of the fastest-growing telecommunications companies in the country. We're hiring experienced Retail Store Managers who are hands-on, strategic leaders with a passion for driving sales, developing strong teams, and delivering excellent customer experiences. This role is ideal for retail leaders with experience in wireless, broadband, or consumer electronics who thrive in fast-paced, high-volume environments. You'll lead store performance, coach your team, and help customers find the best connectivity solutions for their needs. Who We Are: We are a rapidly expanding branded partner for Optimum - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect with the essential services above. Key Responsibilities: Sales & Product Knowledge Must be able to oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy complianceMust be able to upsell and cross-sell products to maximize sales opportunitiesMust be able to analyze performance data, identify trends and gaps, and act on growth opportunities Team & Organizational Success Must be able to partner with marketing on local events, promotions, and seasonal campaignsMust be able to recruit, hire, train, and develop a high-performing sales teamMust be able to build a collaborative, accountable, performance-driven culture focused on recognition and results Customer Experience Must be able to maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionallyMust be able to keep the team current on products, promotions, technology updates, and company expectationsMust be able to ensure the team stays up to date on current products, promotions, and technology updates Requirements Must have 3-5 years of retail management experience in wireless, broadband, telecom, or consumer electronicsMust have proven success driving sales, leading high-performing teams, and using performance metricsMust have experience with retail systems such as POS platforms, inventory tools, CRM systems, or carrier sales systems, along with store operations including merchandising, inventory control, cash handling, audits, and policy complianceMust have experience handling escalated customer issues and working toward customer satisfaction targets such as NPSProficiency in Microsoft Office is preferredHigh school diploma or GED preferred; Associate or Bachelor's degree a plusMust have flexible availability, including evenings, weekends, and holidaysMust have reliable transportation and willingness to travel within a 35-mile radiusMust be eligible to work in the United StatesPreferred: Bilingual in Spanish Benefits Perks & Benefits Medical, Dental, and Vision Insurance; 401(k)Paid training and onboardingPaid vacation, sick time, and personal daysInternal promotions & advancement opportunitiesEmployee-exclusive growth & rewards programs, including:Milestone Program - Recognition and rewards at every stage of your leadership journeyWinners Circle - Annual all-expenses-paid trip for top performers Expected Hours: Approximately 40 hours per week Pay: $45,000 per year Work Location: Alexandria, LA