Recruitment Operations Manager (Tech & Philanthropy)

About the role

We are building the operational spine of the firm. To grow the number of searches we can hold at once without diluting the depth clients retain us for, we must continue to improve the quality of our delivery. We need someone to own process, systems, data and candidate experience end-to-end - turning a founder-led practice into a repeatable, high-quality engine.

Responsibilities

• Run the operational backbone of every retained search - co-develop the search strategy, collate all necessary materials & outreach collateral, stand it up in the ATS, structure the pipeline, hold the research and outreach cadence, and keep each search on track against its milestones from brief to onboarding.
• Own and continuously improve our tooling stack. Design the workflows, templates and trackers that let a small senior team punch far above its size. Build the playbook that makes our quality repeatable rather than heroic.
• Produce and quality-control the artefacts clients see - search strategy overviews, marketing materials, process documents, calibration lists, dedicated search dashboards & trackers, long-lists with assessment summaries, shortlist documents, candidate write-ups, interview preparation notes, reference summaries, status reports.
• Maintain pipeline metrics and search dashboards, run the firm's reporting rhythm, and turn search data into something the founder and clients can act on.
• Own data protection, candidate data hygiene, vendor onboarding and the operational admin that keeps a cross-border firm clean and credible.
• Manage extensive correspondence, coordinate scheduling across timezones, deliver decisions/outcomes, manage feedback processes. Help ensure that every person we touch - placed or not - comes away with a high opinion of us.

Requirements

• 4+ years in a role that demanded exceptional structure and judgement - management consulting, strategy, chief-of-staff or operations roles, executive search, or in-house talent at an organisation with an unusually high bar.
• You have stood up or rebuilt a process, a workflow or an operations function - not just worked within one someone else designed.
• You're excited about using AI to build, refine and scale workstreams, not resistant to it.
• You're exceptional in organisation and judgement. You hold many moving parts at once and drop nothing. When priorities collide, you make the right call and move.
• You have client-grade written communication. Your documents are clear, precise and considered. People assume you are more senior than you are.
• You have high agency, used to operating with a sense of urgency and comfortable with ambiguity. You are energised, not unsettled, by building the thing that doesn't exist yet.
• You have discretion. You will sit close to senior, sensitive and confidential networks and treat them accordingly.

Bonus

• Exposure to frontier tech, science or philanthropy.
• Fluency with AI & tech platforms.
• Genuine data fluency.
• A track record at an organisation known for operational excellence.

Benefits

• Competitive salary calibrated to the cost of living in your home town/city
• Pension/401k contributions
• Health insurance
• Enhanced holidays
• Professional development budget