Manager, Recruiting Operations and Systems

Job Summary

The Senior Manager, Recruiting Ops and Systems will drive operational excellence, data maturity, and infrastructure scalability for our Talent Acquisition team. This leader will initially operate as a hands-on builder, owning reporting, analytics, systems optimization, and data governance while establishing the processes and infrastructure that will support future team expansion.

Essential Duties and Responsibilities or Key Accountabilities

• Recruiting Data, Reporting, and Analytics
• Design, build, and maintain comprehensive, real-time recruiting dashboards and reports to track key performance indicators (KPIs) such as time-to-hire, quality-of-hire, pipeline health, and sourcing channel efficiency.
• Audit and maintain data integrity within the Applicant Tracking System (ATS) and ancillary tools, establishing strict data governance policies and team compliance.
• Analyze complex recruiting datasets to identify operational bottlenecks, predict hiring trends, and provide data-driven recommendations to talent leadership and business stakeholders.
• Systems Infrastructure and Knowledge Management
• Lead the hands-on architecture, content creation, and continuous improvement of the recruiting team’s internal intranet/knowledge base, documenting workflows, tech stack configurations, KPI communication and team policies.
• Build and scale a centralized repository of enablement and training materials tailored specifically for hiring managers, interviewers, and interview panels to elevate company-wide interview capability.
• Manage vendor relationships and maximize the ROI of the recruiting technology stack, overseeing system integrations, routine updates, and internal tool adoption.
• Team Leadership and People Management
• Provide direct leadership, coaching, and professional development to coordinators and ops personnel, ensuring exceptional candidate experiences and seamless interview logistics.
• Strategic planning for future operations team growth, including the eventual headcount justification, onboarding, and management of an individual contributor (IC) Reporting Analyst.
• Establish performance standards, manage team capacity, and cultivate a collaborative, highly organized team culture.

Skills and Requirements

• A true 'doer' and hands-on builder mentality; comfortable executing technical work from scratch rather than solely consuming or managing pre-existing reporting environments.
• Strong SQL proficiency (including writing complex queries, joins, aggregations, data validation, and structural troubleshooting).
• Advanced Power BI development capabilities, including robust hands-on experience with DAX and Power Query.
• Proven understanding of data modeling concepts and KPI frameworks built from ambiguous or evolving data landscapes.
• Familiarity or foundational exposure to cloud data warehouse environments (e.g., BigQuery, Snowflake, Redshift).
• Advanced proficiency with modern Applicant Tracking Systems (Greenhouse highly preferred) and data visualization ecosystems.
• Proven experience in architecting and maintaining centralized internal knowledge bases, intranets, or wikis (e.g., Confluence, Notion, SharePoint).
• Strong project management skills with a track record of successfully implementing scalable operational processes across a talent function.
• Exceptional communication and presentation skills, with a proven ability to translate complex technical or analytical concepts into actionable narratives for non-technical stakeholders.
• Natural leadership capability with a passion for mentoring, developing, and managing operational personnel or coordinator teams.

Educational and Experience Requirements

• Bachelor’s degree (or equivalent) in Human Resources, Business Administration, Data Analytics, or related field
• At least 8 years of experience in talent acquisition operations, recruiting systems management, or recruiting data analytics
• At least 2 years of experience directly managing people, preferably within a recruiting or talent operations environment
• Proven track record of implementing and integrating new products within a recruiting tech stack while managing continuous change in a high-growth environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate