Recruitment & Engagement Specialist - Home Care

About the role

The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of Care Professionals in order to provide the highest quality service to clients. Reflect the core values of Asilinge LLC, d.b.a. an independently owned and operated Home Instead franchise.

Responsibilities

• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Professionals.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct Care Professional orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 Care Professional needs to promote Care Professional retention and satisfaction.
• Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
• Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline.
• Evaluate and update all orientation and training materials as needed.
• Plan and successfully execute all Care Professional meetings.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Conduct client/Care Professional introductions as needed.
• Perform any and all other functions deemed necessary.

Requirements

• At least 1 year of related business experience or an equivalent combination of education and work experience.
• HR experience.
• Knowledge of the senior care industry.
• Valid driver’s license and personal vehicle with insurance.

Skills

• Excellent communication skills and phone etiquette.
• Computer skills, proficient in Excel and Word.
• Availability to work evenings or weekends as required.
• Organized, professional, and able to work with a team.

Benefits

• Health/Dental/Vision coverage.
• Free prescriptions.
• Paid vacation.
• 401K plan.