Recruitment Administration Team Lead (Nightshift) hybrid Pasig, Metro Manila

Job Responsibilities

• Effective coaching and development of a team of Program Coordinators under Team- North America
• Understanding the procurement solution and staff augmentation processes and carrying out activities accordingly to ensure that SLAs are met
• Communicating process changes appropriately so the team can adapt the change to their day-to-day operations
• Recruits, develops, and retains talent to build high-performing teams
• Sets high standards of performance and behavior for team members
• Provides opportunities and challenging assignments for the growth of talent
• Develops retention rates and retention strategies
• Provides constructive, ongoing performance feedback to staff
• Interviews and selects new hires
• Drive for results with sound judgment
• Accountable for the delivery of all business performance metrics
• Continuously monitors how actions are impacting business performance and reputation
• Manages risks and control
• Promotes a culture of transparent and ethical escalation procedures
• Leads by example demonstrating ethics and integrity in decisions and actions
• Proactive in identifying challenges and implementing solutions before they escalate
• Conducts audits for the program
• Identifies and escalates risk or compliance issues

Qualifications

• Must have a relevant background in recruitment operations and recruitment administration - highly preferred
• Leadership skills, specifically coaching, development, and influencing
• Proven ability to lead, inspire, and develop high-performing teams
• Experience in setting clear expectations and providing direction to team members
• Strong ability to foster collaboration and maintain team cohesion
• Demonstrated experience in identifying inefficiencies and implementing process improvements
• Able to streamline workflows to enhance productivity
• Experience in using data and analytics to drive operational decisions
• Tertiary qualification in business or a related discipline is highly desirable
• Bachelor’s degree preferred
• Experience working with global/offshore sourcing models preferred
• Must be willing to work on a nightshift/rotating shift and temp hybrid work setup (office is based in Ortigas Pasig area)