Recruiting Systems Analyst

About the role

We’re looking for a junior-level analyst to support our Talent Acquisition (TA) team by managing inquiries related to our recruiting technology stack, including Workday Recruiting, Eightfold, Oleeo, and other TA tools. This role is ideal for someone who enjoys problem-solving, learning new systems quickly, and providing excellent customer support to business users.

Responsibilities

• Serve as the first point of contact for TA team questions and issues related to Workday, Eightfold, Oleeo, and other recruiting tools; acknowledge requests, gather details, and provide timely updates.
• Triage inquiries (how-to, data questions, defects) and route complex issues to the appropriate HRIS/IT/vendor partners with clear context and reproduction steps.
• Ensure accurate categorization, prioritization, and closure notes for system inquiries.
• Affiliate with testing (smoke/regression/UAT) for updates, releases, and enhancements; document results and report defects clearly.
• Partner with recruiters, coordinators, and TA operations to understand pain points and recommend process or tool improvements.
• Support routine system administration tasks such as user access validation, role-based access requests, basic configuration changes (as applicable), and monitoring of scheduled activities.
• Help with training and enablement (office hours, quick demos, onboarding guides) to improve adoption and consistent tool usage.
• Support data quality by identifying gaps, inconsistencies, or recurring user errors and proposing corrective actions.

Requirements

• 1+ years of experience in an analyst, operations, customer support, or business systems support role (internships and relevant project work welcome).
• Demonstrated comfort learning new technology and business tools quickly; ability to explain steps clearly to non-technical users.
• Strong written and verbal communication skills, including the ability to ask the right questions to diagnose issues.
• Organized and detail-oriented, with the ability to manage multiple requests and meet response-time expectations.
• Basic understanding of data concepts (fields, records, reporting outputs) and strong Excel/Google Sheets skills.
• Customer-service mindset and a collaborative approach to working with recruiters, coordinators, and cross-functional partners.

Preferred Qualifications

• Exposure to recruiting, or talent acquisition processes (e.g., requisitions, job postings, candidate workflow, interview scheduling, offers).
• Experience working with ticketing/intake tools (e.g., ServiceNow, Jira) and documenting issues with clear steps to reproduce.
• Familiarity with Workday, Eightfold, Oleeo, or other ATS/CRM recruiting platforms (not required).
• Comfort with basic testing practices (UAT, regression testing) and release communication.

What You Can Expect From Morgan Stanley

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.