Recruiting Operations Manager

About the role

The Agentforce is the future of AI, and you are the future of Salesforce. We are seeking a strategic, highly organized, and operationally-minded Recruiting Operations Manager to join our Global Recruiting Optimization team.

Responsibilities

• Act as a trusted partner to Recruiting leadership and cross-functional teams.
• Represent the recruiting function in large-scale projects, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.
• Own and continuously improve components of our recruiting technology stack (ATS, scheduling platforms, assessments, etc.) by identifying gaps, evaluating processes, and creating impact in partnership with systems teams.
• Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.
• Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.
• Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross-functional alignment, and surface risks and dependencies early.
• Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.
• Partner with Recruiting Enablement to manage logistics for in-person and virtual events. Ensure a seamless experience for facilitators, attendees, and stakeholders.

Requirements

• 5+ years of experience in Recruiting Operations, HR Operations, or a related field.
• Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME.
• Experience supporting large-scale tech or process implementations and managing complex stakeholder groups.
• Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations.
• Excellent project management, organization, and communication skills; able to synthesize and connect large volumes of information.
• Skilled in stakeholder influence and driving alignment in cross-functional environments.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Smartsheet.

Preferred Qualifications

• Experience with recruiting technologies such as Workday, GoodTime, HackerRank, or equivalent platforms.
• Background in process optimization or systems thinking.
• Experience working in global and matrixed organizations.
• M&A background.