Recruiting Operations Lead
Position Overview
We're searching for a Recruiting Operations Lead to join our People team. In this role you will define and run the operational engine behind how we hire. This is not a support function. You will own recruiting process design, systems, data, and enablement, and you will be accountable for building a hiring operation that is fast, rigorous, and consistently excellent.
What You’ll Do
- Recruiting Process Design and Excellence
- Design and implement scalable, high-quality recruiting processes across the full hiring lifecycle, from job intake through offer close and onboarding handoff.
- Define and enforce standards for interview structure, evaluation criteria, and candidate experience that raise the bar across every team.
- Establish SLAs, operating rhythms, and performance standards for recruiting workflows.
- Own the accountability for whether they are being met.
- ATS Migration and Systems Ownership
- Lead the end-to-end ATS migration: requirements definition, vendor management, configuration, data migration, testing, and go-live.
- Serve as the functional owner of the ATS. Build workflows, maintain system health, manage integrations, and train end users.
- Partner with IT on technical requirements while owning the recruiting-side configuration and decision-making.
- Data, Reporting, and Insights
- Define and track key recruiting metrics: time to fill, pipeline health, conversion rates, source effectiveness, interviewer quality, and hiring manager satisfaction.
- Build dashboards and reporting frameworks hands-on. Translate data into actionable insights that inform both team performance and business decisions.
- Partner with Finance on hiring forecasts and capacity planning.
- Enablement and Hiring Quality
- Develop structured interviewing frameworks and evaluation standards that drive consistency and reduce bias.
- Create playbooks and documentation that stick.
- Partner with TA leadership to continuously raise the bar on candidate experience and hiring outcomes.
- Cross-Functional Partnership
- Act as the connective layer between recruiting strategy and day-to-day execution.
- Drive adoption and accountability across recruiting, hiring managers, and cross-functional partners without direct reporting lines.
Qualifications
- 5+ years of experience in Recruiting Operations, Talent Operations, or a related function.
- Hands-on experience with at least one ATS implementation or migration end to end.
- Proven ability to design and improve recruiting processes, not just maintain them.
- Strong technical aptitude with recruiting systems: you can configure workflows, build reports, troubleshoot issues, and train users.
- Experience building recruiting metrics frameworks and translating data into business insights.
- Excellent stakeholder management skills with the ability to influence across levels and functions.
- Strong change management instincts and the ability to bring people along through transitions.
- A practical, execution-oriented mindset that balances building for today with designing for the future.
- Strong people manager experience.
- Experience using Ashby in a prior role.
Benefits
We offer a comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage, Holiday and Vacation Time, Health & Wellness Days, and a Bonus Day for Your Birthday.
About the Role
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.