Recreation Supervisor

About the role

The Recreation Supervisor is responsible for overseeing the daily operations of the resort pool and recreation areas while ensuring exceptional guest experiences, safety compliance, and team performance at Omni Hilton Head Oceanfront Resort.

Responsibilities

• Supervise daily pool and recreation operations to ensure outstanding guest service and safety.
• Lead, train, schedule, and motivate pool attendants and recreation associates.
• Maintain pool deck cleanliness, organization, and presentation standards.
• Ensure compliance with all resort safety protocols and emergency procedures.
• Respond promptly and professionally to guest requests and concerns.
• Assist with recreation programming, activities, and seasonal events.
• Monitor inventory levels of towels, recreation supplies, and pool equipment.
• Cookordination with Engineering and Housekeeping teams to maintain facility conditions.
• Enforce resort pool rules and safety guidelines courteously and consistently.
• Assist management with payroll, scheduling, and operational reporting.
• Support revenue-generating recreation activities and cabana operations as applicable.
• Maintain a positive and engaging atmosphere for guests of all ages.
• Participate in MOD support and other resort operational needs as required.

Qualifications

• Minimum 2 years of supervisory experience in recreation, pool operations, hospitality, or resort environments preferred.
• Strong guest service and leadership skills.
• Excellent communication and conflict resolution abilities.
• Ability to work outdoors in varying weather conditions.
• CPR and First Aid certification preferred (or ability to obtain upon hire).
• Flexible availability including weekends, holidays, and evenings.
• Strong organizational and multitasking skills.
• Previous luxury resort experience preferred.

Benefits

• Competitive pay
• Medical, dental, and vision insurance for eligible associates
• Paid time off and holiday pay
• 401(k) with company match
• Complimentary associate meals
• Resort discounts and complimentary room nights at Omni properties
• Friends & family hotel stay discounts
• Career growth and advancement opportunities
• Associate recognition programs
• Wellness initiatives and employee assistance programs
• Training and development opportunities within Omni Hotels & Resorts

Physical Requirements

• Ability to stand and walk for extended periods outdoors.
• Ability to lift up to 40 pounds occasionally.
• Ability to work in heat, humidity, and outdoor resort environments.
• Ability to respond quickly in emergency situations.

Why Join Omni Hilton Head?

Located oceanfront on beautiful Hilton Head Island, Omni Hilton Head Oceanfront Resort provides associates the opportunity to work in a premier resort environment focused on delivering exceptional guest experiences while fostering teamwork, growth, and hospitality excellence. Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.