Recreation Specialist – Welcome Team Services

Position Summary

The award-winning Brooklyn Park Recreation and Parks Department is looking for highly motivated, team-oriented and enthusiastic individuals who have a desire to provide customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support. The Specialist - Welcome Team Services is a member of the Recreation and Parks staff team that works together to develop innovative service delivery methods and programs focused on quality partnerships, service to our community and achieving successful results for youth, teens and families. This position will work under the general supervision of the Recreation Program & Facility Coordinator. This individual must be able to work in an extremely fast-paced work environment, with a desire to work in a highly diverse recreation center. Opportunities available in the early morning and late afternoon.

Essential Duties and Responsibilities

• Provide customer service and assistance with front desk operations
• Provide community resource materials
• Understand policies and procedures to ensure safe environment exists for all participants; maintain order, complete required reports
• Aid the Program Assistant II, III and/or Recreation Facility Coordinator with duties
• Attend all staff development / training programs and staff meetings
• Provide assistance to rental groups
• Check in participants at front desk
• Collect fees and secure money in safe
• Open and close facility
• Assist in data entry and program evaluations
• Promote programs to the community through City website, brochure, and other communications
• Other duties as assigned

  Minimum and Desired Qualifications

  • Education - High school diploma or equivalent
  • Age - 18 years of age or older
  • Experience - Previous successful experience working with the public and providing customer service
  • Cash handling experience
  • Experience working with youth and teens
  • Ability to interact with teens in a caring, responsible and professional manner
  • Ability to maturely respond to any emergency or incident that may arise
  • Ability to communicate effectively and respond with tact and courtesy
  • Ability to maintain order and security
  • Ability to effectively work with youth, teens, adults and families
  • Ability to make rational decisions based on established policy and procedure
  • Ability to work independently and with minimal supervision
  • Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
  • Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
  • Embrace and engage in cultural shift toward Continuous Improvement
  • Age - 21 years of age or older
  • Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
  • Previous experience overseeing seasonal staff
  • Experience tracking, data management, data entry
  • Knowledge of and a thorough understanding of Teen Zone activity policies
  • Knowledge of the facility, building and outdoor areas
  • Two years' experience of cash handling experience
  • Experience using Rec Trac scheduling software or registration software
  • Experience working in a municipal or recreation facility
  • Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
  • Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese

  Working Conditions

  This is a seasonal, non-benefited position that will work an an average of 15-38 hours per week. Works shifts are primarily in the evening hours Monday - Friday from 1pm-9pm and possible weekend shifts available between 9-7pm; may work daytime shifts during week Morning mix by Fusion program, 5:30am-10am. Office environment; exposure to computer screens; working closely with others, frequent interruptions Sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing, vision and speech required Work with irate customers. Must have de-escalation skills and abilities

  Additional Information

  Department/Division Recreation and Parks Department/Zanewood Recreation Center Anticipated payrate: $15.85 starting wage with no experience. With additional desired qualifications, pay is up to $24.60 per hour, depending on qualifications We welcome applications from all individuals, including (but not limited to): people of all abilities, persons of color, Veterans, LGBTQ+ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process, please contact Human Resources at either 763-493-8016 or via e-mail at HumanResources@brooklynpark.org. Regular, full-time City of Brooklyn Park employees (40 or more hours per week) are eligible for a benefits package including: Vacation- New employees generally earn 10 days of vacation per year Vacation accruals increase with longevity up to a maximum of 20 days per year Sick leave is accrued at the rate of 12 days per year with unlimited accumulation 12 paid holidays per year 1 floating holiday to be used any day in the year with supervisor approval Employees may choose a health plan with an option to waive coverage if covered under another qualified plan The City contributes a portion to the cost of health insurance Available to City of Brooklyn Park employees working 30 or more hours per week Employees may choose between two dental plans with an option to waive coverage if covered under another qualified plan The City provides term life insurance with an option for employees to purchase additional and dependent term life insurance at group rates Short-term disability insurance available at group rates Long-term disability insurance available at group rates Public Employee's Retirement Association (PERA) pension plan (employer/employee contributions) Optional 457 pre-tax and post-tax (Roth) deferred compensation plans for tax-deferred retirement savings Employee Assistance Program provides confidential counseling and referral services Free on-site fitness facilities; Wellness program and fitness classes offered Payroll checks are automatically deposited into designated account(s) on payday Sick and Vacation at a pro-rated rate Decreasing Life Insurance Flexible Spending Account(s) Deferred Compensation, if enrolled. Temporary, Seasonal, and non-benefited part-time employees earn one hour of Sick Leave for every 30 hours worked by an employee, up to a maximum of 48 hours of Sick Leave per year.