Recreation Shift Leader

Description

The purpose of this position is to serve as the onsite administrative shift supervisor for a recreation center to oversee daily functions and activities including maintenance needs, administrative duties, and cash handling. Ensures facilities are safe, clean and ready for programs and rentals; provides tours; assists patrons; and assists in establishing new members and retaining current members.

Duties

• Stays current on all facility program offerings and changes so that customer inquiries can be accurately answered;
• Buils rapport with patrons;
• Provides tours for prospective members and provides accurate information on membership details;
• Completes patron registrations in programs and special events;
• Ensures proper completion of all transactions and accurate cash handling;
• Answers phones and provides up to date information to patron inquiries;
• Provides onsite supervision.

Supervision

• Manages and supervises shift by participating in the selection process for new hires and conducting interviews for open shifts;
• Counsels new hires in facility and front desk operations;
• Supervises and coordinates shift schedules;
• Ensures the cleanliness and smooth operation of the entire facility;
• Supervises all community service workers, volunteers and delegates appropriate tasks to benefit the facility;
• Maintains records of shift performance and implements consequences.

Cleaning and Maintenance

• Maintains a cleaning and rover schedule that provides at least one shift member on cleaning duty each hour of the day;
• Alerts facility maintenance of any large facility problems immediately;
• Ensures that all cleaning supplies are fully stocked and does laundry throughout the day to ensure that rags are ready for cleaning duties and towels are available for patron use.

Administrative Duties

• Administrative Shift Leader focuses on the ability to analyze and interpret data and prepare reports;
• Greets visitors, handles their inquires and directs them to the appropriate person;
• Schedules and coordinates meetings, maintain office supply and facility inventories by placing orders and completing purchase orders;
• Ty types letters, memos, forms and other correspondence;
• Picks up, sorts and delivers mail to the appropriate person;
• Fills and retrieves documents, records and reports;
• Handles complete customer needs regarding registration and accounts.

Reports and Data Management

• Pulls reports for all daily transactions at the end of each shift;
• Gathers and sorts all paperwork;
• Balances the cash drawer at the close of each shift and records and reports the day's earnings;
• Filings all facility earnings for the day and notifies administrative staff of any problems.

Training

• Provides onboarding and ongoing training for front desk Recreation Assistants and Shift Leaders including facility operations, policies and procedures and registration software systems.

Experience and Training

• High school graduation or GED equivalent;
• At least one (1) year of experience working with recreation programs. Supervisory or team leader experience preferred.