Recreation Program Lead - Operations

About the role

The Recreation Program Lead position is an integral part of the City of Greeley’s Recreation Division and is responsible for the on-site supervision and management of recreation facilities, services, programs, and events. The Recreation Program Lead will report to the Recreation Coordinator and serve as a main point of contact and staff member in charge in the absence of full-time professional staff, providing oversight and leadership to hourly staff and volunteers. Upon hire and undergoing all necessary training, the Recreation Program Lead is expected to work autonomously and exercise sound judgment, effectively serving all areas of the facility and/or program.

Responsibilities

• Plan and facilitate positive youth-centered recreation programs.
• Aids in the planning, oversight, and delivery of Greeley Recreation drop-in programming, special events, and other various services, supporting and leading other part-time staff including, but not limited to, Guest Service Representatives and Child Care Attendants.
• Engages participants (and their guardians) effectively and productively in a fast-paced environment.
• Explain and enforce facility and/or program rules, policies, and procedures while positively representing the City.
• Provide first-rate customer support to members, guests, participants, and the public, resolving immediate concerns as best as possible with the established guidelines and framework of the facility and/or program.
• Act quickly, calmly, and appropriately in emergency situations.
• Support full-time professional staff with administrative tasks and projects.
• Attend and assist with staff meetings and trainings.
• Supports the Operation Coordinator in coordinating and communicating with contracted instructors and service providers.
• Holds office and program hours, performing administrative tasks and program facilitation.
• Performs other related duties as assigned or requested.

Work Environment: Frequent interruptions and heavy public contact. Sit, stand, and/or walk for extended periods of time. Work may be performed indoors or outdoors and in adverse weather or extremely hot conditions, where one may be exposed to loud noises, dust, fumes, and chemicals. Workdays may extend from early morning to late evening, as well as weekends and holidays, as needed.

Physical Requirements: Vision to perform physical activities, read computer keyboards, reference books and other written documents. Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 49 lbs. Manual dexterity to complete daily work such as operating computer keyboards, drive and operate motor vehicles, and operate other office equipment and complete paperwork.

Requirements

• One to three (1-3) years of recreation experience.
• Three (3) years of customer service experience.
• Must possess a valid driver’s license including clean driving record.
• Current certification in CPR, First Aid, and AED or ability to obtain within three (3) months of hire required.

Qualifications

• One year of event planning and program development.

Skills

• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the