Recreation Operations Supervisor (Aquatics)

About the role

With the City of Durham Advance, you'll have the opportunity to make a real difference in the community while advancing your career. The position is dedicated to providing aquatics programming and managing aquatics facilities.

Responsibilities

• Coordinates an assigned recreation programming area including planning, prioritizing, developing, implementing, evaluating, and promoting programs and events.
• Serves as manager on duty for general recreation facilities.
• Supervises support staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.
• Manages recreation facilities including coordinating facility usage and scheduling; assessing program, project, and event needs; monitoring inventories; overseeing equipment safety and inspections; determining replacement and purchasing needs; coordinating purchase and equipment installation; and ensuring compliance with applicable regulations, policies, and procedures.
• Prepares, reviews and maintains reports, records, promotional materials, and other documentation; reviews proposals; maintains databases; researches and analyzes information; develops and makes recommendations; and reviews work to ensure accuracy and completeness.
• Provides customer service; collaborates with community organizations, residents, volunteers, vendors, and City departments or external agencies; serves on community committees; establishes partnerships; investigates complaints and resolves escalated customer services issues; provides facility tours; develops materials to promote programs and events; and executes marketing plans and promotion of programs and facility use.

Requirements

• Bachelor’s degree in recreation, leisure services, or a related field (Therapeutic Recreation for positions assigned to Special Programs).
• Two years of recreation program management, facility management experience, OR recreation supervisory experience.
• A valid Adult and Pediatric First Aid/CPR/AED– with Anaphylaxis and Epinephrine Auto Injector Certification within the first six months of employment.
• A valid, unrestricted, North Carolina driver's license "or" if you currently have another states driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire.
• Either a Certified Pool Operator or Aquatic Facility Operations Certification (either of these certifications will satisfy the 3rd certificate requirement).

Qualifications

• Knowledge of supervisory principles, practices and techniques.
• Techniques and methods for organizing, prioritizing, assigning and monitoring work.
• Recreation programming and facility management.
• Community engagement principles.
• Practices and methods of coaching and leading the work of others.
• Principles and practices of program administration and management.
• Principles and applications of critical thinking and analysis.
• Principles and methods of qualitative and quantitative research.
• Best practices, trends and emerging technologies.
• Project management principles.
• Principles and practices of budget development and administration.
• Principles and practices of effective oral presentations.
• Applicable federal, state and local laws, codes, regulations.
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skills

• Supervising and evaluating staff performance.
• Training and coaching staff.
• Managing multiple recreation programs and/or facilities serving diverse constituencies.
• Overseeing the implementation and adherence to quality assurance and standards.
• Developing policies and procedures.
• Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
• Researching industry trends, solutions and best practices.
• Interpreting, monitoring and reporting financial information and statistics.
• Authoring and preparing original reports, documents and presentations.
• Exercising political acumen, tact and diplomacy.
• Facilitating group discussions and building consensus using persuasive reasoning.
• Preparing and managing budgets and related reporting.
• Interpreting and applying applicable laws, codes, regulations and standards.
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Pay

Hiring Range: $63,516.00 - $83,200.00/ Annually

Schedule

Work Day/Hours: Monday-Friday 8:30 am-5:30 pm, with some evenings and weekends required