Recreation Leader - The Cove Front Desk

About the role

This is a part-time position and is ineligible for benefits.

Responsibilities

• Work a varied schedule to include daytime and evening hours as well as weekends to include rotating Sundays.
• Provide outstanding customer service at the areas of assignment.
• Maintain clean and safe environment.
• Enforce policies and procedures.
• Handle registrations and assist with promoting Town activities.
• Greet patrons, check-in members, and respond to inquiries related to programs, services and special events.
• Distribute appropriate equipment to customers.
• Maintain and update supply list for assigned area.
• Monitor facility activities and rentals for participant compliance with health and safety rules.
• Prepare accident and incident reports when indicated.
• Perform light janitorial duties in areas of assignment.
• Perform basic administrative and front desk tasks including answering phones, printing/copying, filing, and preparing reports.
• Open and close facilities according to established policies and procedures.
• Handle cash, reconcile receipts and cash register at end of shift.
• Operate under the Town’s four core values of Integrity, Customer Service, Efficiency, and Innovation.
• Promptly meet and greet The Cove™ customers, ensure the efficient operation of the front desk area, and provide courteous and efficient service.
• Register participants in classes and special events, sell and process member registrations, check-in members, and book facility rentals in recreation management software.
• Provide information and promote facilities, programs, and services when in contact with members and guests.
• Enforce The Cove™ facility policies and procedures.
• Monitor The Cove™ activities and rentals for participant compliance with health and safety rules.
• Afford assistance with programming, rentals, special events, and sponsored Town of Little Elm activities, including set up and cleanup.
• Ensure assigned areas are cleaned and maintained at all times.
• Perform daily inspections of assigned work area and technology systems.
• Create work orders and notify supervisory team as needed.

Requirements

• At least 16 years old and have six (6) months customer service or public contact experience; or equivalent combination of education and experience.
• Ability to obtain CPR and AED certifications within six months from date of employment.
• Valid Texas Drivers License.

Qualifications

• Education/Training/Experience: Must have the ability to obtain CPR and AED certifications within six months from date of employment. Must be bondable. Valid Texas Drivers License.
• Licenses/Certificates: Must have the ability to obtain CPR and AED certifications within six months from date of employment. Must be bondable. Valid Texas Drivers License.

Skills, Abilities & Requirements

• Knowledge of customer service practices and procedures.
• Knowledge of computers and related equipment, hardware and software.
• Knowledge of Town policies and procedures.
• Knowledge of money handling practices and procedures.
• Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
• Ability to comprehend complex policies, procedures, regulations, and organizational structures.

Reasoning Ability

• Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
• Ability to comprehend complex policies, procedures, regulations, and organizational structures.

Physical Demands

• Stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms.
• Talk and hear.
• Stoop, kneel, crouch, or crawl.
• Lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily office environment.
• Some outdoor environment with potential exposure to adverse weather conditions.