Recreation Leader I

About the role

This is the first-, entry-level in a broad recreation series. Incumbents are responsible for providing direct care for clients and the general public in area of assignment. Recreation Leader I(s) provide front line customer service and assist with a variety of recreation programs such as arts and crafts, drama and acting, dance, music, games, sports and other activities. Work schedules vary and typically require working during the evenings, weekends and holidays.

Responsibilities

• Interacts in a helpful, positive manner with the public; provides accurate information and responds to public inquiries about recreation programs and facility rules;
• Provides prompt and courteous customer service, accepts payment of fees in the front desk area that includes handling of cash;
• Affords assistance with recreation program registrations in-person or over the telephone;
• Completes all necessary record keeping, reporting and documentation;
• Promotes Town programs and Town partner programs at community outreach events and provides general information about Town parks and facilities;
• Maintains safety rules for participants in Town programs and security of recreation sites, recreation centers, facilities, and grounds;
• Patrols Town buildings, facilities, parks and property to ensure compliance with rules, regulations, policies; reports damage, vandalism, misuse and graffiti;
• Sets up needed equipment and supplies for games, classes, rentals and/or activities;
• Ensures the safekeeping and monitoring of all equipment necessary for recreation programs/rentals; transports equipment and supplies to and from sites;
• Promotes park cleanliness, checks and monitors park restrooms, activities, and rentals.

Requirements

• Must be at least 16 years of age; No education or experience required; Customer service experience is preferred.
• For the Site Supervisor Assignment: Must be at least 18 years of age. Must possess a valid Arizona Driver’s License. High School Diploma or GED, and six (6) months of experience related to area of assignment (examples: working/volunteering with children, supervising recreation, sports programs, or facilities, community service projects, and teaching or serving as a teacher’s aide, etc.).

Qualifications

• Education and Experience: Must be at least 16 years of age; No education or experience required; Customer service experience is preferred.
• Licenses/Certifications: First Aid; CPR/AED

Skills

• Providing courteous and efficient service to the public and in responding to inquiries, complaints and requests in a fair, tactful and firm manner.
• Both verbal and written communication.
• Establishing and maintaining effective working relationships.
• Operating basic computer programs.
• Ability to write reports and fill out forms.
• Using critical thinking and judgement while assessing situations.
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Benefits

Not specified.

Pay

$17.46 per hour

Schedule

Work schedules vary and typically require working during the evenings, weekends and holidays.