Recreation Lead

About the role

The Recreation Lead is responsible for the development, planning, organization, implementation of recreation programs for Suncadia Resort guests and Suncadia Club members. Must professionally manage the daily operations of the Recreation Pavilion and Nelson Farm, including; family activities, axe throwing, archery, bike, boat, and other recreation equipment. Work directly with contracted vendors to offer full service outdoor pursuits.

Responsibilities

• Must be able to work well under pressure;
• Must be able to accurately follow instructions (verbally and written);
• Must possess guest facing communication skills;
• Must have excellent listening skills;
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner;
• Promotes high team member morale;
• Instills a calm, organized approach in all stressful situations;
• Respond and interact with all colleagues, leaders, vendors and guests in a professional manner assisting with all relevant information requests;
• Offers warm and sincere welcome/farewell for all colleagues, leaders, vendors and guests of Suncadia Resort including use of name & good eye contact with each.
• Be alert and Courteous at all times.
• Remain alert and maintain an up to date working knowledge of all resort amenities, events, hours of operations etc. by daily review of the Yapp App and other communication tools;
• Up sell Suncadia Resort’s services and amenities to guests;
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports all safety incidents to on-duty leader.
• Colleagues must communicate any workplace accident/incident to a leader within 24 hours of the event;
• Follows the required procedures for handling, cleaning, disposing, or moving of objects/materials and/or the cleanup of blood, infectious materials, or body fluids containing blood in accordance with the OSHA Blood-borne Pathogen Standards.
• Acts with responsibility towards all company property, supplies and equipment;
• Maintains a professional appearance by following all Suncadia Resort standards with regard to Dress/Uniform Code, Personal Protective Equipment (PPE), Hygiene, Grooming and names.tag requirement

Qualifications

• 2-3 years’ experience in educational, recreational or related areas which include working with a variety of clientele;
• Educational background or degree in Hospitality, Recreation Management or a related field a plus;
• Background or experience in a variety of outdoor recreation related activities and special event planning;
• Must have knowledge of programming, planning and leadership;
• Must have minimum of 2 years supervisory experience;
• Experience in hospitality;
• Previous guest relations training;
• Proficiency in word processing/computer skills (Windows, Word, Excel, Springer Miller)