Recreation Facilities Customer Service Attendant

The Town of Castle Rock’s future and quality of life depend on the choices we make today. Join a team that values teamwork, cooperation, quality communication, and exceptional public service. We encourage creativity and innovation and welcome those who share these values.

Responsibilities

• Assists with opening and closing procedures for the recreation facilities
• Greets patrons visiting and/or utilizing the recreation facilities
• Provides customer service by responding to basic patron concerns and feedback
• Answers phone and responds to patron questions; connects customers to the appropriate staff when further assistance is needed
• Accepts fees for facility attendance, program registrations, and point-of-sale transactions as required
• Makes change for customers paying cash as appropriate
• Maintains an accurate accounting of all cash and checks located in the cash drawers
• Assists patrons with creating registration system accounts as required
• Verifies customer residency and updates their registration system accounts
• Restocks pro-shop inventory as required
• Performs hourly facility walkthroughs and safety checks as required
• Addresses immediate safety and basic sanitary maintenance activities as they are discovered or reported
• Submits maintenance request forms for identified safety, sanitary, or venue quality concerns
• Maintains the basic cleanliness of the recreation facilities
• Maintains the cleanliness and safety of facility entry points and adjoining sidewalks during hours when parks maintenance staff are unavailable
• Completes the setup and teardown of various venues and areas as required for scheduled room use
• Responds to emergencies in the recreation facilities while on duty and provides care and/or assistance as required or directed
• Completes required reporting on facility participation, daily transactions, point-of-sale inventory, injury/illnesses, and incidents occurring while on duty
• Performs other duties as assigned or required

Requirements

• An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered
• Must be at least 16 years of age
• Six months' customer service experience is preferred; or an equivalent combination of education, training, and experience
• Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period

Skills

• Ability to work a flexible schedule, including nights and weekends
• Knowledge of Parks and Recreation Department policies and procedures
• Knowledge of recreation facilities programs and activities
• Skill in communicating in person and over the phone
• Ability to count money and make correct change when necessary
• Ability to establish and maintain effective working relationships with patrons and coworkers
• Ability to exercise consistent tact and courtesy in frequent public contact
• Ability to handle multiple and various tasks while maintaining attention to detail for accuracy
• Skill in operating a computer keyboard and the ability to learn specific Recreation Department software applications

Physical Demands

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 25 pounds
• Occasional lifting, carrying, walking, and standing
• Occasionally required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording, and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment

• Works primarily in a clean, comfortable environment
• Uses standard office equipment, including a personal computer system

Must satisfactorily complete a criminal background check prior to commencing employment.