Recreation Facilities Customer Service Attendant

This posting will remain open continuously until filled. The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply. Essential Duties & Responsibilities Assists with opening and closing procedures for the recreation facilitiesGreets patrons visiting and/or utilizing the recreation facilitiesProvides customer service by responding to basic patron concerns and feedbackAnswers phone and responds to patron questions and connects customers to the appropriate staff when further assistance is neededAccepts fees for facility attendance, program registrations and point of sale transactions as requiredMakes change for customers paying cash as appropriateMaintains an accurate accounting of all cash and checks located in the cash drawersAssists patrons with the creating of registration system accounts as requiredVerifies customer residency and updating their registration system accountsRestocks pro-shop inventory as requiredPerforms hourly facility walkthroughs and safety checks as requiredAddresses immediate safety and basic sanitary maintenance activities as they are discovered or reportedSubmits maintenance request forms for identified safety, sanitary or venue quality concerns as identified or reportedMaintains the basic cleanliness of the recreation facilitiesMaintains the cleanliness and safety of the facility entry points and facility adjoining sidewalks during hours when parks maintenance staff are unavailableComplete the setup and teardown of various venues and areas as required for scheduled room useRespond to emergencies located in the recreation facilities while on duty and provide care and/or assistance as required or directedCompletes required reporting on facility participation, daily transactions, point of sale inventory, injury/illnesses and incidents occurring while on dutyPerforms other duties as assigned or required Minimum Qualifications An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered. Age Requirement: Must be at least 16 years of age Experience: Six (6) months' customer service experience is preferred; or an equivalent combination of education, training, and experience. Licenses and/or Certifications Required: Current, valid adult, child, and infant CPR, First Aid, and AED Certifications from accredited/approved agencies or the ability to obtain during initial training period. Knowledge, Skills, And Abilities Must maintain the ability to work a flexible schedule which includes nights and weekendsMaintain a knowledge of Parks and Recreation Department policies and proceduresMaintain a knowledge of the recreation facilities programs and activitiesSkill in communicating in person and over the phoneAbility to count money and make correct change when necessaryAbility to establish and maintain effective working relationships with patrons and coworkersAbility to exercise consistent tact and courtesy in frequent public contactAbility to handle multiple and various tasks while maintaining attention to detail for accuracySkill in operating a computer keyboard and the ability to learn specific Recreation Department software applications Physical Demands Sedentary work for long periods of timeOccasional physical work lifting no more than 25 pounds Occasional lifting, carrying, walking and standingOccasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawlFrequent hand/eye coordination to operate personal computer and office equipmentVision for reading, recording and interpreting informationSpeech communication and hearing to maintain communication with employees and citizens Work Environment Works primarily in a clean, comfortable environment Equipment Used Uses standard office equipment including a personal computer system Must satisfactorily complete a criminal background check prior to commencing employment. The Town of Castle Rock is an Equal Opportunity Employer.