Recreation Center Member Services Student Assistant

Under the supervision of the Assistant Director-Recreational Sports, the Recreation Center Member Services Student Assistant sets the tone for the member experience by maintaining a welcoming environment in the Recreation Center. This role is the information and access hub, and the team's behavior, confidence, and professionalism set participant expectations for their experience with Recreational Sports and ASI Programs.

ASI is committed to supporting the aspirations of the University Learning Objectives. Employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability, while working productively as individuals and in groups and communicating effectively.

Requirements

• Must be a currently enrolled student at Cal Poly with a minimum of 6 units (4 units for graduate students).
• Previous clerical or customer service experience preferred.
• Exhibit critical thinking and problem-solving skills.
• Ability to efficiently manage multiple tasks simultaneously in a high-volume, fast-paced environment.
• Ability to be flexible, adapt to change, and work independently with minimal supervision.
• High level of attention to detail.
• Excellent oral and written communication skills.
• Ability to initiate, establish, and foster communication and teamwork within a diverse population.
• Experience with cash handling and accounting functions.

Responsibilities

• Manage front desk operations from open to close each day.
• Provide quality customer service and assist with fitness class check-ins.
• Troubleshoot and find solutions to unexpected issues; anticipate participant needs.
• Handle confidential information according to ASI policies and procedures.
• Maintain an efficient, clean, organized, welcoming, and inclusive workspace.
• Maintain knowledge of all programs and activities held in the facility.
• Ensure accurate document retention, security protocols, and data entry.
• Communicate scheduling or facility changes to participants.
• Act as an ambassador for Recreational Sports and ASI programming (tours, outreach, events).
• Provide support for special events (Open House, SLO Days, WOW, seasonal programming).
• Maintain knowledge of the ASI website, online registration, and monthly e-newsletter; provide member education as needed.
• Collect and compile data; prepare reports and analysis when requested.
• Communicate effectively using Teams and email; attend staff meetings and trainings.
• Maintain awareness of safety and risk management.

Membership Services Duties

• Sell membership and day use access to the Cal Poly Recreation Center.
• Complete registration for members taking various classes.
• Maintain and update Fusion member records as needed.
• Abide by established policies and guidelines regarding eligibility and access.
• Create/update new member Fusion records, registrations, and refer cancellations/refunds to supervisor.
• Assist members in completing required annual waiver of liability and other forms.

Pro Shop Duties

• Operate and open/close the Cal Poly Recreation Center Pro Shop daily.
• Process sales transactions for Pro Shop resale items (locks, swim goggles, etc.).
• Monitor and restock Pro Shop resale and lendable equipment inventory.
• Follow procedures for issuing equipment, including training patrons on usage.
• Follow Recreation Center towel service and laundry operation procedures.
• Document and track lost and found items properly.
• Follow established cash handling procedures.
• Review daily communications and information in the Communications Log.
• Explain related policies and procedures to customers.

Other Duties

• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and must comply with ASI policy.
• Other duties as assigned.

Employment is "at will," meaning the employee may resign at any time and ASI may discharge the employee at any time with or without cause. Satisfactory completion of a background check (including a criminal records check) is required.

Pay

Hourly Pay Rate: $16.90 per hour

Schedule

• Position may require working late nights, weekends, and holidays.
• Requires a minimum of two consecutive terms of work availability.

Location: Cal Poly, San Luis Obispo, CA.