Recreation Attendant- Ski Valet

Position Summary

The Recreation Attendant – Ski Valet is responsible for delivering exceptional service to guests through ski valet, equipment rental, and boot fitting services while creating memorable experiences reflective of Montage's commitment to ultra-luxury hospitality.

Essential Functions & Responsibilities

• Greet guests warmly and professionally, creating a welcoming and personalized luxury resort experience.
• Provide professional ski and snowboard boot fitting services to ensure comfort, performance, and safety.
• Aid guests with selecting appropriate rental equipment based on ability level, terrain preferences, and current mountain conditions.
• Conduct equipment sizing, fitting, adjustments, and inspections of skis, snowboards, boots, poles, and related gear.
• Handle the storage, retrieval, transportation, and organization of skis, snowboards, boots, and other equipment with care and attention to detail.
• Assist guests with carrying equipment to and from transportation, guest rooms, and designated resort locations.
• Maintain accurate rental records and process rental transactions using point-of-sale and rental management systems.
• Ensure rental equipment is maintained, organized, and presented according to departmental standards.
• Provide knowledgeable information regarding mountain conditions, trail recommendations, resort amenities, and recreational offerings.
• Anticipate guest needs and proactively provide assistance to enhance the overall guest experience.

Qualifications

• Previous experience in ski rental operations, ski valet services, boot fitting, outdoor recreation, or related guest service roles preferred.
• Previous experience in a luxury hotel, resort, or ultra-luxury hospitality environment preferred.
• Experience fitting ski or snowboard boots and knowledge of winter sports equipment preferred.
• Strong commitment to delivering exceptional guest service and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, guest-focused environment.
• Strong attention to detail and organizational skills.

Physical & Environmental Requirements

• Ability to lift, push, pull, and carry up to 50 pounds unassisted on a regular basis.
• Ability to stand and walk for extended periods, including shifts of 8 hours or more.
• Ability to frequently bend, kneel, reach, and handle ski and snowboard equipment.
• Must be comfortable working outdoors for extended periods in varying weather conditions, including snow, ice, wind, cold temperatures, and other inclement mountain weather.
• Must be available to work weekends, holidays, and peak seasonal periods.