Recreation Attendant (Park Monitor)

About the role

Park Monitors are the eyes and ears of The Adventure Park at Storrs. Your primary responsibility is to ensure the safety and well-being of Park guests, as well as providing support, assistance and guidance where needed, to create an enjoyable and memorable experience for all guests.

Responsibilities

• Complete opening and closing park procedures, including, but not limited to: Check-in and retail facilities; completion and recording of daily inspections of courses, gear and grounds; and reservation management.
• Monitor climbers, coaching and providing feedback as necessary. This includes training and leading guests to complete check-in, briefing, harnessing, aerial trails and special events.
• Actively engage with guests to provide high quality, memorable outdoor experiences. Provide excellent customer service in response to identified and expressed guest needs.
• Acts as the first level of response for customer complaints, course assists, and emergency situations, informing and involving the supervisor and management teams as needed. Complete necessary supporting paperwork in a timely manner.
• Aid with park maintenance, groundskeeping, retail sales, and marketing as needed.
• Follow and enforce Outdoor Venture Group's policies and procedures, including those related to medical and disciplinary situations, facility and equipment use, and emergencies. Ideal candidate models desired guest behaviors.
• Communicate personal, staff, guest, course, and supply needs to the management team in a timely manner, in addition to regular operational updates.
• Other duties as assigned.

Qualifications

• The Adventure Park operates in a natural outdoor environment. You must be comfortable working at height in all seasonal weather conditions as required.
• Candidates must be at least 18 years old, able to lift 50 lbs.
• Climbing experience is preferred, but not required.
• Previous experience providing high quality customer service is preferred.
• Experience working with large groups in a professional setting is preferred.
• Additional experience in adventure tourism is preferred.

Schedule

This is an hourly position, 20-40 hours per week. Available positions can be seasonal, part time, or full time depending on operational needs and candidate availability. High preference is given to candidates that are able to commit to the full operating season, running from March 28 - December 1st, 2026. Candidates that are available for the full season will be considered first for any extra winter, off-season hours that may become available. Candidates should have a flexible schedule with both weekday and weekend availability.

Pay Range

While the exact pay offered reflects a candidate's qualifications and experience, Park Monitors are paid at a rate between $16.94 and $18 per hour.