Recreation Attendant, Owl Creek Landing

About the role

Join us at Owl Creek Landing as a Recreation Attendant! Your primary responsibility is to ensure the safety and well-being of guests, as well as providing support, assistance and guidance where needed, to create an enjoyable and memorable experience for all guests.

Responsibilities

• Complete opening and closing procedures, including, but not limited to: Check-in and retail facilities; completion and recording of daily inspections of trails, gear and grounds; and reservation management.
• Actively engage with guests to provide high quality, memorable outdoor experiences. Provide excellent customer service in response to identified and expressed guest needs.
• Acts as the first level of response for customer complaints, assistance, and emergency situations, informing and involving the supervisor and management teams as needed. Complete necessary supporting paperwork in a timely manner.
• Assist with maintenance, grounds keeping, retail sales, and marketing as needed.
• Follow and enforce Outdoor Venture Group's policies and procedures, including those related to medical and disciplinary situations, facility and equipment use, and emergencies. Ideal candidate models desired guest behaviors.
• Communicate personal, staff, guest, course, and supply needs to the management team in a timely manner, in addition to regular operational updates.
• Other duties as assigned.

Requirements

• You must be comfortable working all seasonal weather conditions as required.
• Candidates must be at least 18 years old, able to lift 50 lbs.
• Previous experience providing high quality customer service is preferred.
• Experience working with large groups in a professional setting is preferred.
• Additional experience in adventure tourism is preferred.

Qualifications

• This is an hourly position. Available positions can be seasonal and part time, depending on operational needs and candidate availability.
• Candidates should have a flexible schedule with both weekday and weekend availability.

Benefits

Benefits include competitive pay, paid training, complimentary admission (including The Adventure Park at Virginia Aquarium) and other Park activities, a flexible schedule and more.

Pay

Pay Range: While the exact pay offered reflects a candidate's qualifications and experience, Recreation Attendants are paid at a rate between $14 and $15 per hour.