Recreation Attendant

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach Resort & Spa is looking for Recreation Attendants who are excited, qualified, hard-working individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Recreation Attendants are all beneficial but not required. In this role, you will be required to welcome and attend to our guests, enforce safety rules, and manage pool equipment and facilities, among other duties.

Responsibilities

• Set up umbrellas, loungers, and pool furniture; ensure the pool and facilities are clean and safe.
• Welcome guests, provide towels, refreshments, and attend to their requests, ensuring their comfort and safety.
• Clear used towels, glasses, and trash, while monitoring guest activity and enforcing safety protocols.
• Report damages or incidents to the supervisor and manage pool cleaning schedules and inspections.
• Uphold company policies, including safety, sanitation, and attendance guidelines.
• Work as part of a team, maintaining a positive, friendly, and professional attitude at all times.
• Provide exceptional food and beverage service, listen to guests’ needs, and respond promptly.
• Ensure the proper handling of wine and alcohol and follow all safety procedures.
• Perform opening and closing duties, including side work and station setup, and participate in training sessions.

Qualifications

• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
• High School diploma or GED equivalent.
• At least one year's experience in the hospitality industry.
• Recent First Aid and CPR certification, if not we will train you.
• Excellent verbal communication and customer service skills.
• Physically fit, good swimming abilities, and able to perform physical labor in harsh weather conditions.
• Ability to move and lift heavy furniture and equipment.
• Good time management and organizational skills.
• Knowledge of pool equipment and safety measures.
• Consistent professional appearance and pleasant demeanor.

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan