Recovery Support Specialist-Mobile Crisis Response, Part Time

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care within the Northwestern Medicine system.

About the role

The Recovery Support Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. Uses personal and training experience to create a safe space for consumers to calmly process crisis events, learn and apply wellness strategies, and prevent future crisis events.

As a member of a multidisciplinary Mobile Crisis Response Team (MCRT), the Peer Recovery Specialist operates from the Crisis Now concept, focusing on recovery orientation, trauma-informed care, and a philosophy that crises are an opportunity for learning. MCRT are community-based services that dispatch mental health professionals to safely de-escalate behavioral health crises on-site, providing immediate evaluations, safety planning, and crisis stabilization as a trauma-informed alternative to law enforcement or emergency room visits.

Responsibilities

• Serve as an individual advocate for consumers.
• Utilize training and personal recovery experiences to provide peer support for consumers.
• Provide recovery information and activities to all consumers; information, resources, and connection to natural supports; follow principles of trauma-informed care.
• Assess and evaluate consumer’s needs, strengths, goals, and resources.
• Transport consumers to and from home, appointments, meetings, and/or school as directed.
• Advocate within systems to promote person-centered recovery support services.
• Work with an interdisciplinary team in reviewing cases and developing individual plans.
• Implement individual service plans through rehabilitation services such as case management, advocacy, outreach, skills training groups (e.g., WRAP), social rehabilitation, and community support as indicated.
• Provide linkage case management, participate in treatment planning and discharge planning.
• Consult with other staff regarding assessment and treatment/intervention planning.
• Consult with licensed hospital professionals regarding clinical situations and maintain close communication with supervisor.
• Consult with other service agencies around case-specific and programmatic issues.
• Refer and link consumers to other human service programs and care providers as indicated.
• Serve as a liaison to other community agencies as needed.
• Build relationships with local police, fire, emergency departments, and other organizations to promote awareness of Living Room services.
• Provide on-site support and introduction to services to patients within the hospital and outpatient settings (e.g., Emergency Department, Medical Floors).
• Train other providers and non-providers in areas related to service specialties.
• Document service provision as required by NM standards.
• Maintain clinical and management records in accordance with established policies and procedures.
• Demonstrate ability to meet the productivity requirements set in accordance with program goals.
• Attend required staff and other meetings.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Ability to articulate personal experience in recovery when working with patients experiencing mental health and/or drug/alcohol issues as it relates to providing peer support services.
• Valid Driver’s License, proof of auto insurance, and annual driving abstract.
• Upon completion of 2,000 supervised work hours, required to obtain Certified Recovery Support Specialist (CRSS) credential.

Preferred:

• Bachelor’s degree or higher in behavioral health-related field.
• One year of experience working with individuals suffering from severe mental illness and/or drug and alcohol issues.
• Experience with Medicaid Rule 132/140.
• Knowledge and understanding of SUPR 2060.
• Certified Recovery Support Specialist (CRSS).
• Wellness Recovery Action Planning classes (WRAP).
• Certified WRAP facilitator.

Schedule

• Sundays: 8 AM – 8:30 PM
• Monday/Tuesday/Wednesday: 6-hour shifts between 8:00 AM and 8:30 PM

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.