Recovery Support Specialist

Assists patients with substance abuse and mental health disorders under the direction of the Program Director and in collaboration with clinical, nursing, and medical staff. Focuses on safety and engagement to support individual client care.

Responsibilities

• Monitors patient activities and provides security checks throughout shift; completes documentation including rounds sheets, therapeutic activities notes, and End of Shift reports; records patient behavior.
• Participates in direct patient care, ensuring patient safety and interacting therapeutically.
• Assists in the activities of patients' daily schedule.
• Assists with de-escalation.
• Performs all aspects of patient belongings processing for new admissions and visitations, including search, heat treatment, and delivery.
• Assists patients with packing belongings in preparation for discharge.
• Performs, records, and reports patient vital signs.
• Monitors Business Center/Workflex for patient compliance with rules and schedules.
• Monitors patient activities at the Wellness Center/Fitness Center.
• Partners with the Clinical team to conduct a welcoming New Patient Orientation (if applicable).
• Assists with all aspects of the visitation program, including greeting, sign-in, orientation, search, and belongings processing (if applicable).
• Understands the principles of 12-Step Programs and how they apply to the recovery process of the addicted client.
• Aids and instructs clients in facilitation and presentation of the RCA Clinical Curriculum with corresponding notes in the medical records system.
• May assist in transporting patients and/or patient belongings (as applicable).
• Demonstrates appropriate confidentiality when interacting with patients, residents, families, visitors, and all other contacts.
• Exhibits excellent customer relation skills through supportive and constructive communication with all contacts.
• Performs any other job-related duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience of 1 year working in substance use disorder treatment is preferred.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Ability to work in a fast-paced environment.
• Proficiency with technology hardware, systems, and tools required to perform duties; training will be provided as needed.
• Familiarity with behavior modification and 12-step modality.
• Ability to perform, document, and report patient vital signs.
• Valid driver's license and a safe driving record (as applicable).

Skills

• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction within available resources.
• Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, and responds quickly to new challenges.
• Communication Proficiency: Comfortable using a broad range of communication styles and choosing appropriate, effective ways to communicate to different audiences in diverse situations.
• Flexibility: Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
• Time Management: Uses time effectively and efficiently; concentrates efforts on the most important priorities; adeptly manages several tasks at once.

Work Environment

May work in a variety of environments within the substance disorder treatment facility. Spends much of the time on their feet, actively working with patients. Routinely uses standard office equipment such as computers, phones, photocopiers, iPads, and scanning devices. The noise level in the work environment is usually moderate.

Physical Demands

• Regularly required to talk or listen.
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls.
• Constantly required to walk and stand; occasionally required to sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move objects up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.