Recovery Support Specialist

Full Time

About the role

This position provides support to patients of Residential Treatment Facilities throughout their treatment. The Recovery Support Specialist is responsible for daily observations of each assigned patient and the completion of all daily notes into the patient’s EMR. They help guide the patient in appropriate behaviors, encourage attendance at groups, medical and clinical appointments.

Responsibilities

• Maintain complete hourly (or specialized) observation checks on assigned patients, ensuring proper location number is recorded.
• Complete EMR notes during the proper shift in a clear and timely manner.
• Remain with assigned patient unless absolutely necessary to be pulled.
• Ensure patients act appropriately and respectfully during groups; monitor attendance and document unexcused departures.
• Verify patients sign into group meetings and monitor group members.
• Provide copies of group sign‑in sheets to facilitators and file originals in the Recovery Support Specialist office.
• Complete daily room checks and room searches when requested by the Director of Operations, medical or clinical staff, or for safety reasons.
• Conduct bag searches upon new admit and daily room searches for detox patients.
• Review patient handbook and orient patients to the program.
• Process intakes and discharges along with required paperwork.
• Transport patients to the hospital and remain with them.
• Monitor all residential and detox phone calls and record them in the call logbook.
• Stock the supply closet.
• Provide educational and support groups for patients.
• Assist with transport of patients to ER, outside appointments, and off‑site activities.
• For concierge‑care assignments, engage in crisis intervention, promote positive community interactions, reduce AMA occurrences, and remove barriers to treatment by assisting patients with groups, appointments, and campus activities.

Qualifications

• High school diploma or GED.
• Ability to work in and adapt to the culture of a multi‑cultural, community‑based organization.
• Commitment to maintain confidentiality.
• Understanding of the agency’s mission and ability to maintain appropriate boundaries with staff and clients.
• Previous experience working with substance abuse and co‑occurring disorders preferred.
• Employment contingent upon clear UDS and criminal history record.
• Good interpersonal skills.
• Valid driver’s license, reliable transportation, and current auto liability insurance meeting or exceeding state minimum requirements; ongoing MVR verification and acceptable driving record per BayMark policy F&A‑115.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screening and criminal background check.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Generous paid time off accrual.
• Excellent growth and development opportunities.
• Rewarding work contributing to overcoming the opioid epidemic.

About New Day Recovery

New Day Recovery is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded and staffed by individuals in recovery, the center treats residents with respect and dignity, providing individualized care and evidence‑based clinical approaches in a healing environment.