Recovery Support Specialist

This full‑time position at New Day Recovery provides support to patients of residential treatment facilities throughout their treatment. The Recovery Support Specialist is responsible for daily observations of each assigned patient, completing daily notes in the patient’s EMR, guiding patients toward appropriate behaviors, and encouraging attendance at groups, medical appointments, and clinical appointments.

Responsibilities

• Maintain complete hourly (or specialized) observation checks on assigned patients, ensuring the proper location number is recorded in the correct time slot.
• Complete EMR notes during the proper shift in a clear and timely manner.
• Remain assigned to the patient unless absolutely necessary to be pulled away.
• Ensure patients act appropriately and respectfully during groups; monitor attendance and remove names from attendance sheets when unexcused absences occur, unless the patient attended the majority of the group or had an appointment.
• Verify patients sign into group meetings and monitor group members.
• Provide copies of group sign‑in sheets to facilitators and file the originals in the Recovery Support Specialist office.
• Conduct daily room checks and room searches when requested by the Director of Operations, medical or clinical staff, or for safety reasons.
• Perform bag searches upon new admission and daily room searches for detox patients.
• Process intakes and discharges, including all associated paperwork.
• Transport patients to the hospital and remain with them during transport.
• Monitor all residential and detox phone calls and record them in the call logbook.
• Stock the supply closet.
• Provide educational and support groups for patients.
• Assist with transport of patients to ER, outside appointments, and off‑site activities.
• For concierge‑care assignments, intervene in crises, promote positive community interactions, reduce AMA incidents, and help patients overcome barriers to treatment by assisting with group attendance, appointments, and campus activities.

Qualifications

• High school diploma or GED.
• Ability to work in and adapt to the culture of a multicultural, community‑based organization.
• Commitment to maintaining confidentiality.
• Understanding of the agency’s mission and ability to maintain appropriate boundaries with staff and clients.
• Previous experience working with substance abuse and co‑occurring disorders preferred.
• Employment contingent upon clear UDS and criminal history record.
• Good interpersonal skills.
• Valid driver’s license, reliable transportation, and current auto liability insurance meeting or exceeding state minimum requirements.
• Initial and ongoing MVR verification; acceptable driving record per BayMark’s policy F&A‑115.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screening and criminal background check.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Generous paid time off accrual.
• Excellent growth and development opportunities.
• Rewarding work contributing to overcoming the opioid epidemic.

What You Can Expect From Us

New Day Recovery is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded and staffed by individuals in recovery, we treat residents with respect and dignity, offering individualized care and evidence‑based clinical approaches in a healing environment.