Recovery Support Specialist (58507)

About the role

Phoenix House of NY is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness.

Responsibilities

• Ensures that patients adhere to the day-to-day program schedule, tracking attendance as required.
• Maintains accurate documentation in staff log, incident reports, facility forms, and/or other reports in a timely manner in accordance with policies, procedures and regulations.
• Assists with filing and data-entry.
• Conducts and documents appropriately room/bed checks (minimally every thirty minutes) to ensure resident safety and presence.
• Conducts routine facility checks to ensure facility safety and security.
• Reviews client property/items upon admission or receipt to ensure compliance with facility and program rules.
• Conducts contraband searches and drug screen analysis administration in accordance with policies and procedures.
• Assumes lead duties for shift(s) as assigned, which includes ensuring that the program schedule is followed, all duties are assigned and completed by team during the shift and critical incidents are reported to the Manager on Call and appropriately documented.
• Mentors patients towards success in program including but not limited to behavior modification, program rules, schoolwork, job responsibilities and appropriate social interactions with peers, family and staff.
• Provides safe, timely, and supervised transportation of patients to off-site appointments or activities as needed.
• Affordability and Work-Life Balance: Phoenix House offers a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Perks include (10) Paid Holidays, Paid vacation, sick time, personal and wellness time, Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week, Pet insurance, legal support, and other supplemental insurance, A generous tuition reimbursement program, 403(b) retirement plan, Competitive wages and more...

Qualifications

• REQUIRED EDUCATION: High School diploma or equivalent required.
• LICENSES & CERTIFICATIONS: Credentialed Alcoholism and Substance Abuse Counselor Trainee (CASAC-T) in good standing Required.
• EXPERIENCE: Minimum two years’ experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders. Trained to dispense medications to clients in case of emergency.

Skills

• Ethical Practices
• Judgment
• Rapport Building
• Emotional Intelligence
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

Benefits

Phoenix House of NY is proud to offer 100% employer-paid medical insurance for all eligible employees and their dependents!

Pay

$17.78 - $26.68

Schedule

Full Time-non-exempt

Job Details

• Location: Long Island City Residential - Queens, NY
• Shift: Morning: 6:30 AM – 10:00 AM, Evening: 4:30 PM – 8:00 PM
• Shuttle services are provided for staff, pick up and drop off to and from the train stations in Long Island City, making the commute easier and more convenient.