Recovery Support Coordinator

Responsibilities

• Collaborate with a multidisciplinary care team—including counselors, prescribers, and other cross-functional team members—to ensure the delivery of high-quality, member-centered care.
• Participate in regular interdisciplinary case conference meetings to drive care team decision making.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).
• Aid members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in-person, virtual, and telephonic support based on member and regional needs.
• Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e., members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.
• Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks.
• Become an expert in local community resources and recovery networks.

Qualifications

• High school diploma required; Associate’s degree in Social Services, Human Services, Psychology, or related field preferred.
• Additional minimal educational requirements vary by state, and may include: Bachelor’s degree in related field (Virginia and Tennessee); Associate’s degree with one year experience; or MHRT/C or Community Health Worker certification (Maine).
• Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.
• Minimum of two (2) years’ experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.
• Experience using Electronic Health Records (EHR).
• Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.
• Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug screening, CPR/First Aid, or health screening).
• Valid driver’s license and access to a vehicle (if role includes community travel).