Recovery Specialist - Victoria Main

About the Role

The candidate is responsible for pursuing collection of charged-off loans while projecting a professional company image through phone interaction and occasionally through in-person meetings. Performance includes skip tracing, negotiating workout or settlement terms, filing lawsuits, performing asset searches, analyzing financial statements, and making collection strategy recommendations to management. The candidate will also handle the assignment of various loan collateral for repossession or foreclosure as well as its liquidation. This position reports to the Special Assets Recovery Manager.

Responsibilities

• Locate and contact charge-off debtors to arrange repayment of debt owed to the Bank.
• Negotiate loan workout or settlement terms with debtors.
• Monitor payment arrangements to ensure adherence to agreed-upon terms.
• Pursue suit-worthy debtors through litigation, including filing suit in Small Claims Court and working with outside legal counsel.
• Conduct asset searches and locate non-exempt property subject to execution.
• Monitor Judgments for renewal.
• Prepare debt cancellation and 1099-C requests for settled, uncollectible, or time-barred accounts.
• Monitor bankruptcy proceeds in connection with assigned accounts.
• Assign repossessions and monitor agency process on individual assignments.
• Document all collection efforts in the Akuvo collection system.
• Maintain discretion and confidentiality in handling sensitive data or account information.
• Perform all other duties as needed or required.

Qualifications

• High School diploma or equivalent; Associate degree or Bachelor’s degree preferred.
• Prior experience in collections or related field is preferred.
• Fluent communication in English.
• Moderate computer skills, including Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills.
• Ability to make sound judgments and decisions with limited guidance.
• Ability to work independently with minimal supervision.
• Skill in assessing problem loan and deposit account situations and implementing solutions.
• Professionalism in communicating with borrowers and others.
• Conflict resolution and negotiation skills.
• Strong organizational skills and ability to prioritize tasks within deadlines.
• Multi-tasking capability.

Skills

• Customer contact skills, including firm and professional inquiry handling.
• Ability to overcome objections.
• Logical reasoning and problem-solving abilities.
• Basic mathematical skills (discount, interest, profit, loss, ratios, percentages, simple algebra).
• Language proficiency: passive vocabulary of 5,000-6,000 words; ability to write complex sentences and communicate effectively.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (40 hours per week)