Recovery Specialist

Job Responsibilities

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
• Determine the most appropriate plan of action to resolve past due accounts
• Strong negotiation will be used to establish borrower payment plans
• Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
• Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
• Update demographic and other additional information on borrower accounts via the servicing system
• Perform additional collection activities related to collections documents and reports

Requirements

• High school degree or equivalent required
• 2 year customer service, collection and general work experience preferred

Qualifications

• Customer focused
• Analytical skills
• Strong oral communication skills
• Listening comprehension, reading comprehension
• Intermediate math
• Attention to detail
• Customer service orientation
• PC skills 10 key proficient

Benefits

• Pay: $15.75/hour
• Potential to earn commission up to $1250.00 per month
• Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.
• Click here to learn more about our benefits: LINK

Pay and Schedule

• Schedule: Monday-Friday 11:30 a.m. CST- 8:00 p.m. CST

Company Information

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.