Recovery Specialist

About the Role

Jacoby & Meyers, the nation's pre-eminent law firm protecting consumers since 1972, is seeking a smart and determined Recovery Specialist to join our growing team. At Jacoby & Meyers, every employee makes an impact, guided by our values and a culture that encourages experimentation and growth.

Responsibilities

• Conduct outbound calls to clients who have disengaged from their case to understand their situation and explore options for continued representation.
• Offer clients a clear overview of the firm's commitment to their case and the benefits of continuing representation.
• Build rapport with clients by actively listening to their concerns and addressing them with empathy and professionalism.
• Work closely with the client's current case handler and/or attorney to obtain case updates and background information before outreach.
• Identify and escalate unresolved client issues to the appropriate department for prompt resolution.
• Collaborate with the Client Advocate and Operations team on initiatives to improve the overall client experience.
• Assist the Turn-Down team with additional tasks and projects as needed.

Qualifications

• Prior personal injury experience and thorough knowledge of personal injury law case progression.
• Excellent listening skills and ability to de-escalate volatile situations.
• Strong verbal and written communication skills, with the ability to interact with emotionally labile individuals.
• Proven ability to communicate and collaborate effectively with other departments.
• Strong problem identification and problem-solving skills.
• Spanish speaker preferred.
• Knowledge of Internet software, Spreadsheet software, and Word Processing software.

Pay

$20-26/hr

Benefits

• Flexible schedules
• Medical, Dental, Vision, and Pet Insurance
• 401(k) with Company Match
• Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
• Short-term and Long-term Disability
• Employee Assistance and Travel Assistance Programs
• Paid Time Off, Paid Sick Time, Paid Holidays
• Health FSA and Dependent Care FSA
• Accident Insurance
• Commuter Transportation Incentive
• Cell Phone and Internet Stipend
• Fully-paid parking
• Learning and Development Programs

Schedule

Full Time, Fully Remote

REQUIRED: Resume, Pay Expectations