Recovery Specialist

About the role

The Recovery Specialist oversees daily recovery operations, provides technical direction, and mentors staff within the Recovery Department. This role assists the Recovery Manager and Director in coordinating work activities, handling invoicing, recovery sale proceeds, title distribution, legal issues, salvage liquidation, and remarketing needs.

Responsibilities

• Investigation and Analysis (55%)
  • Review and evaluate settled files from Claims to determine new assignment distribution to recovery staff.
  • Distribute special incentive assignments to recovery vendors.
  • Manage a partial skip claim portfolio and handle all salvage files.
  • Conduct initial review of recovery-related legal issues by facilitating the Allied Legal Referral form and follow up with the Allied Legal department.
  • Oversee the entire salvage process, including management of individual salvage assignments, title document requests, bid approvals, and sale proceeds.
• Training/Educating/Mentoring (30%)
  • Provide guidance and instruction to team members on recovery-related questions.
  • Communicate procedure updates via email and/or templates.
  • Train and educate new employees on processes and procedures.
  • Explain the recovery process to lenders and outside contacts.
  • Collaborate with team members, upper management, and other departments to achieve optimal recovery results.
  • Implement policies and procedures under the direction of higher-level management.
• Reporting/ACH Processing/Manager Backup (15%)
  • Assist the Recovery Manager in the proper disbursement of ACH and recovery proceeds to insurance carriers.
  • Update recovery spreadsheets timely and accurately with sale information.
  • Assist the Recovery Manager and Director to ensure the team meets service level requirements and standards.

Requirements

• High School Diploma or GED required.
• 3–4 years of related experience.

Benefits

• Medical, dental, and vision insurance coverage.
• 100% company-paid life and disability coverage.
• 401k options with company match.
• Three weeks of PTO by the end of the first year.
• Career growth opportunities, including internal promotions and diverse career paths within the organization.