Recovery Services Sales Specialist

Job Description

Enterprise Management Solutions, LLC is seeking a motivated Recovery Services Sales Specialist to serve as the primary point of contact for prospective clients and convert qualified leads into signed, complete, and Operations-approved client files. This role is ideal for a sales, customer service, client relations, call center, intake, or lead conversion professional with strong communication, follow-up, and relationship-building skills.

Key Responsibilities

• Contact assigned prospective clients using approved communication methods and explain recovery services, fee structure, claims processes, and next steps in a clear and professional manner.
• Build trust with prospective clients through ethical, transparent, and customer-focused communication.
• Address client questions and objections using approved sales practices, obtain signed agreements and authorizations, collect onboarding documentation, and coordinate review of client records and supporting documents.
• Maintain accurate CRM records, sales activities, follow-up notes, and client communication documentation.
• Conduct timely follow-up to maximize lead conversion opportunities and ensure prospective clients remain engaged throughout the process.
• Cook up with Operations, Research, Document, and Claims Processing teams to support complete file handoff, workflow accuracy, and client service quality.
• Support productivity goals, conversion expectations, quality assurance standards, confidentiality requirements, and company policies.

Qualifications

• A high school diploma, GED, or equivalent is required.
• An Associate’s or Bachelor’s degree in Business, Marketing, Communications, Finance, or a related field is preferred.
• Candidates must be legally authorized to work in the United States and able to pass required background and reference checks.
• A minimum of 1 year of experience in sales, customer service, client relations, call center operations, or lead generation is required.
• Experience using CRM systems and customer management platforms is preferred.
• Experience in outbound sales, lead conversion, intake services, financial services, insurance, legal intake, recovery services, or remote performance-based work is also preferred.

Skills

• Strong sales, lead conversion, client relationship-building, verbal communication, written communication, and customer service skills.
• The ability to overcome objections, explain services clearly, and maintain professionalism throughout the client conversation.
• Organized, detail-oriented, and able to manage multiple follow-ups, CRM updates, documentation tasks, and client communication deadlines.
• Strong time management, multitasking, problem-solving, decision-making, and remote work discipline.
• Confidentiality, ethical conduct, adaptability, and a commitment to continuous improvement and performance excellence.

What We Offer

• Standard W-2 employee benefits, including paid time off, family and medical leave, supplemental health and disability insurance, retirement savings plan options, performance-based incentives and commissions, and professional development and training opportunities.